Residential Appliance Repair Technician (Yakima, WA)
Residential Appliance Repair Technician (Yakima, WA)
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1-3years
45000 - 100000
1 Vacancy
Job Description
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Diagnose and repair residential appliances (refrigerators washers dryers dishwashers ranges microwaves ice makers) for Whirlpool Samsung and LG brands.
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Perform sealed system repairs (e.g. compressors evaporators) and use lock ring or brazing methods (training provided).
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Manage daily service calls via tablet-based dispatching optimizing tight routes from a home-based operation.
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Provide exceptional customer service explaining repairs clearly and de-escalating frustrated clients with professionalism.
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Pre-screen calls and coordinate parts delivery to ensure first-call completion maximizing efficiency and commission earnings.
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Maintain clear communication with dispatch and management adhering to Lake s 100% remote operational model.
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Engage in ongoing training to stay current on appliance technologies (e.g. smart appliances).
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Mentor junior technicians (preferred for Full-Line Technicians) in small markets with 2 5 team members.
Requirements
- Experience: 2 Years of Residential Appliance eRepair Experience
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Certifications: EPA Universal Certification preferred (required for sealed system repairs training provided for Trainees).
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Technical Skills: Proficiency in diagnosing and repairing appliances using multimeters schematics and tools; knowledge of electrical plumbing and HVAC systems.
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Customer Service: Strong communication skills to explain repairs and manage client expectations with a proven ability to handle frustrated customers.
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Organizational Skills: Ability to manage high call volumes coordinate parts and optimize routes.
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Adaptability: Willingness to learn Lake s processes and new technologies (e.g. smart appliances).
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Teamwork: Enthusiasm for team collaboration and community involvement (e.g. volunteering).
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Other: Valid driver s license ability to pass background checks and drug screening.
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Sealed system repair experience (e.g. compressors evaporators).
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Mentoring or supervisory experience (valued for Full-Line Technicians).
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Familiarity with Whirlpool Samsung LG appliances and warranty work.
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Experience with tablet-based dispatching and remote operations.
Benefits
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Competitive hourly pay ($20 $30/hour based on experience) plus up to 30% commission per completed call.
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Estimated annual earnings: $80000 $95000 for experienced technicians.
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Comprehensive health and insurance benefits including medical dental vision and life insurance.
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Fully stocked company van fuel maintenance and uniforms provided.
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Paid time off and flexible scheduling to support work-life balance and family events.
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Ongoing training and professional development.
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Support for community involvement including volunteering opportunities.
Experience: 2+ Years of Residential Appliance eRepair Experience Certifications: EPA Universal Certification preferred (required for sealed system repairs, training provided for Trainees). Technical Skills: Proficiency in diagnosing and repairing appliances using multimeters, schematics, and tools; knowledge of electrical, plumbing, and HVAC systems. Customer Service: Strong communication skills to explain repairs and manage client expectations, with a proven ability to handle frustrated customers. Organizational Skills: Ability to manage high call volumes, coordinate parts, and optimize routes. Adaptability: Willingness to learn Lake s processes, and new technologies (e.g., smart appliances). Teamwork: Enthusiasm for team collaboration and community involvement (e.g., volunteering). Other: Valid driver s license, ability to pass background checks and drug screening. Preferred Skills Sealed system repair experience (e.g., compressors, evaporators). Mentoring or supervisory experience (valued for Full-Line Technicians). Familiarity with Whirlpool, Samsung, LG appliances and warranty work. Experience with tablet-based dispatching and remote operations.
Employment Type
Full Time
