Automotive Express Service Advisor
Automotive Express Service Advisor
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Job Description
Our Express Service Advisors are the center of communication for basic maintenance service/repair activities and the liaison between customers managers and the technicians. Serving as the primary point-of-contact for manufacturer-recommended service the Express Service Advisor must thoroughly understand basic maintenance intervals and services based on the mileage/age of the vehicle as well as listen for other customer vehicle problems arrange for appropriate service/repairs and set/manage expectations on the part of the customers and the technicians in terms of service delivery. He/she makes sure the customer knows what repairs are needed and what repairs and maintenance are recommended. Our Express Advisors ensure the customer is satisfied that the vehicle will be maintained/repaired right the first time and in the shortest time possible.
The ideal candidate has a high school diploma or GED some post-secondary automotive training or experience at least one year of dealer-level or large facility experience an unrestricted drivers license and a clean driving record and a strong technical and customer service performance record. Candidates must be able to work productively in a fast-paced team environment and must have a positive attitude professional appearance great communication skills and the ability to deliver world-class customer service.
Qualifications :
- High school diploma or GED required
- Post-secondary automotive training or equivalent work experience preferred
- One year of dealer-level or large facility experience preferred
- Broad scope of automotive mechanical/electrical knowledge
- Neat clean and professional appearance
- Pleasant/friendly demeanor and an outgoing personality
- Highly professional and dependable
- Excellent communication customer service and problem-solving skills including the ability to maintain composure under stress
- Excellent interpersonal skills to interact professionally with customers vendors and staff
- Unrestricted drivers license and clean driving record
- Basic computer and internet skills. Experience with Reynolds and/or myKaarma preferred
Additional Information :
Benefits for full time employees include but are not limited to: Medical Dental Vision Life and AD&D Disability EAP 401(k) PTO Paid Vacation Paid Holidays Employee Discounts
Cooper Auto Group is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race religion sex sexual orientation gender identity age national origin ancestry citizenship disability or veteran status.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
