Pediatric Community Health Worker

Site: Mass General Brigham Community Physicians Inc.

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Community Health Worker

Locations: Revere Charlestown Downtown Boston 4-5 days in practice average 1 day remote and community work could include more onsite


The Community Health-Behavioral Health Worker is a strong liaison and coordinator who works with the care team and family to ensure patients are receiving the services they need to achieve an optimum quality of life. They will serve as an advocate for the family teaching them how to navigate the health and mental health care systems as well community services including the social and educational systems to ensure patients are functioning to their full potential by receiving services along the continuum of care. This position will involve carrying a caseload of patients in conjunction with an RN/ SW Care Manager at multiple locations.

Location/Schedule:

This role offers a hybrid schedule with 4-5 on-site at pediatric primary care practices in Charlestown Revere and Boston (165 Cambridge Street) and one remote day per week. You will also attend bi-monthly meetings in Assembly Row Somerville and may meet families in their homes schools or public spaces as needed.

In addition during the initial first 30 days of training there will be on-site training in other practices throughout the region (subject to mileage reimbursement if appropriate).

Job Summary

The Opportunity

In collaboration with the RN/SW Care Manager the Community Health -Behavioral Health Coordinator Worker will assist families with gaps in care by assisting patients and families to access state and community services such as Mass Health DDS and SSI as well as helping with navigation of these state systems.


The Community Health -Behavioral Health Coordinator Worker may attend meetings with MH/BH community pediatric specialists and intensive care coordination services with the state school and community agencies. The Community Health -Behavioral Health Coordinator Worker will assist families to identify gaps in resources while providing necessary support to the patients and families with mental and behavioral health diagnoses.

In collaboration with iCMP RN/SW the Community Health -Behavioral Health worker will:

Involve participant in self and community advocacy
Map communities to help locate support services (i.e.: Housing food shelter community services etc.). Use existing institutional and community resources and maps to achieve this and educate other team members on resources found.
Connect families with needed resources including tracking referrals when appropriate.
Assist patients and families in applying for State resources and services (i.e. Mass Health DTA DDS and DMH). This may include helping them gather necessary documentation filling out forms and helping them anticipate and prepare for re-applications when needed. Follow up with families on status of applications.

Locate and coordinate services for children with Autism (i.e. ABA therapy social skills groups camps in-home supports).
Locate mental health providers within a patients insurance network and collaborate with PCP and iCMP Team on ensuring referrals to appropriate providers.
Attend meetings regarding educational and mental health services for patient. Support families in advocating for services. Attend 504/IEP meetings with families. Coordinate with iCMP Care Team and PCP meeting details and next steps. Follow up with families on status of applications.

What Youll Bring

• High school diploma or equivalent required.
• Associates/Bachelors degree in related field preferred.
• 1-2 years prior experience workingwith children and families dealing with complex medical and psychiatric/behavioral problems.
• Bilingual English / Spanish highly preferred with fluency to speak read and write
• Exceptional communication skills and ability to multi-task
• Ability to properly oversee up to 30 cases

Working Model and Location Details

• M-F Eastern Business Hours
• Must commute weekly to Pedi Sites: Revere Charlestown Downton Boston
• Onsite 4-5x weekly
• Site schedule / day of week will be discussed based on site needs
• 2x monthly team meetings at AR Somerville office required Wednesdays planned ahead
• Must be flexible to support onsite needs as they could vary based on case load may required scheduled visits at patient home or school for meetings
• About 1x weekly work from home remote work requires stable secure quiet compliant work station
• Travel mileage reimbursement monthly expense

Hybrid

399 Revolution Drive

40

Regular

Day (United States of America)

Mass General Brigham Community Physicians Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework