Coordinator I Customer Service
Coordinator I Customer Service
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Job Description
PRIMORIS POWER DELIVERY IS ON POINT IN 2025
With over 70 years of operating experiencePrimoris Power Deliveryservices include engineering and design installation and maintenance material and equipment procurement repair of electrical transmission distribution substation wireless communication and storm restoration. Our experience ranges from small engineering and consulting projects to multi-million dollar turn-key distribution substation and transmission line programs.
The Total Rewards Proposition:
- Competitive compensation paid weekly.
- Best-in-class; Medical Dental Vision and LTD/STD.
- 401(k) with company match vested day-one.
- Employee Stock Purchase Plan ESPP.
- Tuition Reimbursement.
- Paid Time Off Holiday Pay and Community Service Paid Time Off.
- Pet Coverage For our Furry Friends
- Legal Assistance Coverage
- Award winning safety programs.
- Overtime opportunities.
- Growth Opportunities.
- And more.
The Position Proposition:
As our Customer Service Coordinator you will serve as the frontline advocate for our clients by providing solutions fostering relationships and ensuring seamless communication between customers and the Primoris team. Youll play a pivotal role in elevating our service reputation and maintain transparent client-focused interactions.
Develop and maintain positive relationships with clients through timely outreach and follow-up
Act as liaison between customers and operational teams to relay feedback service requests and status updates
Track and resolve customer inquiries with empathy and professionalism
Coordinate updates across departments to ensure customer expectations are met or exceeded
Organize client-focused meetings service reviews and satisfaction check-ins
Identify service improvement opportunities and relay feedback to leadership
Support cross-functional collaboration to align client needs with internal goals
Educational & Minimum Requirements:
13 years experience in customer service client support or liaison coordination (utilities experience a plus)
- Ability to navigate multiple priorities and manage customer expectations
- Experience with conflict resolution
Working knowledge of personal computers and software applications with MS office application proficiency.
Demonstrated skills in written communications.
Demonstrated skills in oral communications; ability to make presentations to large diverse groups.
High energy level with the ability to work in a fast paced ambiguous environment with a bias for action.
Proven success in developing and maintaining internal and external relationships while effectively navigating organizational barriers.
High commitment to achieving goals and plans.
Excellent organizational planning and time management skills.
Demonstrated negotiating and decision-making skills.
Ability to deal with a variety of individuals from various socio-economic cultural and ethnic backgrounds.
A Point of Contact to your career next step we are standing by my friend:
Ashley Carlton Human Resources Generalist II - Power Delivery
EEO Statement:
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
Third Party Agency Notice:
Primoris will not accept any unsolicited resumes from any third-party recruiting agencies either domestic or international. Primoris nor its subsidiaries will be responsible for any fees from the use of any unsolicited resumes either through our ATS or via electronic mail systems from any agency representative or agency consultant unless your firm is an approved vendor partner with a current executed agreement.
Required Experience:
IC
Employment Type
Full-Time
