Senior Manager - Engineering
Senior Manager - Engineering
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Job Description
Responsibilities:
At Freshworks we are building the future of customer and employee engagement. Our Platform is the bedrock upon which our products are built enabling thousands of businesses to champion their customers daily. We are looking for a visionary technology leader to take the charge of our Platform group a leader who makes bold moves and inspires their teams to set high standards for craftsmanship resilience and scale.
As the Senior Director of Engineering for Platform you will be empowered to make an impact by owning the strategic vision and technical execution for all core services. You will lead a world-class organization of engineers and managers fostering a culture of innovation and collaboration where we win as one team. This is a pivotal role with the opportunity to influence our entire product portfolio and deliver the speed and reliability our customers depend on.
What Youll Do (Responsibilities)
Lead & Inspire: Cultivate a high-performance inclusive culture across a multi-tiered organization of engineers and managers. Mentor the next generation of technical leaders and build a world-class team that is known for its technical excellence and execution velocity.
Own the Platform Vision: Develop and execute the long-term strategic roadmap for our core platform services. Drive architectural decisions that ensure our systems are scalable reliable and secure directly enabling our product teams to innovate faster.
Execute with Excellence: Master the entire development lifecycle from strategic planning and roadmap management to deployment and operations. Champion agile and iterative development methodologies to ship exceptional products under ambitious deadlines and evolving business priorities.
Drive Technical & Architectural Strategy: Act as the ultimate technical authority for the platform. Guide your teams in building large-scale distributed cloud systems and microservices architecture ensuring we are always adopting best practices and cutting-edge technologies.
Collaborate to Win: Build powerful partnerships with leaders in Product Operations and GTM to ensure the platform roadmap is perfectly aligned with business needs and customer expectations. Foster a one team mindset to solve complex cross-functional challenges.
Champion Innovation & Quality: Foster a culture of continuous improvement encouraging out-of-the-box thinking and the adoption of new technologies. Establish and track key performance indicators (KPIs) that measure platform health reliability and business impact.
Qualifications :
What Youll Bring (Qualifications)
A Bachelors or masters degree in computer science engineering or a related field.
12 years of progressive experience in software engineering with a proven track record of at least 5 years in a senior leadership role (manager or above) managing platform or core infrastructure teams.
Demonstrable experience building scaling and leading high-performing product and engineering organizations in an enterprise SaaS environment.
A strong technical foundation in building and operating large-scale distributed systems on public cloud platforms (e.g. AWS Azure GCP).
Skills Inventory
Leadership & Talent Management:
Inspirational Leadership & Mentorship
Talent Acquisition & Retention
Organizational Design & Scaling
Performance Management & Career Development
Technical & Architectural Acumen:
Cloud Computing & Microservices Architecture
Large-Scale Distributed Systems Design
DevOps CI/CD and SRE Principles
Data Security & Compliance Frameworks
Strategic & Business Acumen:
Long-Term Strategic Planning & Vision Setting
Roadmap Development & Prioritization
Budget & Resource Management
Data-Driven Decision Making & KPI Management
Execution & Collaboration:
Agile & Iterative Development Methodologies
Cross-Functional Influence & Stakeholder Management
Exceptional Communication & Interpersonal Skills
Problem-Solving & Crisis Management
Additional Information :
At Freshworks we are creating a global workplace that enables everyone to find their true potential purpose and passion irrespective of their background gender race sexual orientation religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant richer work environment that advances the goals of our employees communities and the business.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
