Guest Service Agent (Full Time)
Guest Service Agent (Full Time)
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Job Description
Guest Service Agent (Full Time)
First impressions are everything! As a Guest Service Agent you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.
What You Will Be Doing:
- Provide effective efficient service in a friendly manner
- Check in and out hotel guests according to standards and policies
- Ensure the highest level of guest satisfaction by addressing concerns promptly
- Review and prepare for VIP and ALL loyalty members arrivals to ensure a flawless check-in experience
- Keep front desk stocked organized tidied and sanitized
- Maintain a professional neat and well-groomed appearance adhering to Hotel grooming standards
- Other responsibilities connected with Front Office may be required
Physical Aspects of Position (include but are not limited to):
- Constant standing and walking throughout shift.
- Frequent lifting and carrying up to 30 lbs.
- Occasional kneeling pushing pulling lifting.
- Occasional ascending or descending ladders stairs and ramps.
Qualifications :
Your experience and skills include:
- Previous front desk/reception experience a strong asset
- Must have effective communication skills
- Knowledge of Microsoft Windows XP an asset
- Knowledge of Micros PMS/Opera an asset
- Must have a good command of the English language
- Hotel/Hospitality degree or diploma an asset
- Available for shift work including weekends and holidays
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining work authorization documents.
Additional Information :
What is in it for you:
- Comprehensive benefits package (Medical Vision & Dental) including extended benefits like; Mental Health (up to $5000/year) for full time permanent status employees
- Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
- Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
- Comprehensive wellness platform (Greenshield) for employee mental health and wellbeing support
- Learning programs through our Academies designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities
- Career development opportunities with national and international promotion opportunities. The sky is your limit
Hourly Rate Range: $22.77 - $23.77 CAD Gross per hour
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
