Customer Success Manager

Come join one of the best places to work in Denver! At Homebot we believe that every team member has an important role to play in bringing our mission statement to life. How do we do this By keeping a clear focus on culture and engagement and creating an environment where people are valued! Were looking for go-getters to join us!

Homebot is a Homeownership Platform for Lenders Real Estate & Insurance Agents that drives client retention and referrals. Homebots special sauce is that it helps homeowners and homebuyers (aka: our customers clients) to build wealth through homeownership. Our customers include Mortgage Lenders Real Estate Agents Banks Credit Unions Loan Servicers Insurance agencies and Title Companies.

Our Customer Success team is growing and were in need of a dynamic and strategically-minded Customer Success Manager to help increase our impact by driving actionable opportunities for our awesome customers!

If this opportunity gets you pumped - perfect! Apply below and we look forward to speaking with you very soon! (We also read cover letters so take a moment to tell us what makes you a great addition to the team!) We are accepting applications on an ongoing basis.

This is a full-time position based in our Denver CO office. (This role will be expected to work in-office on Tuesday Wednesday and Thursday each week with the option to work from home Mondays & Fridays.)

Compensation: We are committed to providing competitive pay and benefits that are in line with industry standards. We analyze and carefully consider several factors when determining compensation including skills qualifications and professional experience which can cause your compensation to vary. This role has an annual targeted base salary range of $90000.00 - $130000.00 with semi-annual bonus/commission targets based on team revenue retention.

For additional details on our total benefits package please review the Why Homebot section at the end of this job description.

The impact youll make by joining us:

Within 1 month you will:

• Be fully onboarded - comfortable with navigating Homebots product and explaining it to customers
• Introduced to your points-of-contacts for your accounts
• Communicate key metrics and product updates to key stakeholders of assigned accounts

Within 3 months you will:

• Be operationally independent - have a full book of business and a thorough understanding of our tech stack (think Salesforce Sigma Tableau etc.)
• Own and create impactful learning experiences for our customers - lead in-person training and webinars etc.
• Be the point of escalation for your accounts - must be ready to have challenging conversations with corporate teams regarding adoption compliance and churn

Within 6 months you will:

• Attend & represent Homebot at trade shows and events as needed (15% travel)
• Coordinate and present business reviews with key decision-makers and executive sponsors on a regular basis
• Advocate for your customers while setting proper expectations and balancing business needs
• Proactively monitor customer health to predictably drive retention and identity expansion opportunities
• Collaborate with Product and Engineering to drive issue resolution inform product enhancements and roll out product features

Within 1 year you will:

• Proactively ensure our enterprise customers see success with our platform by building long-term relationships with key decision-makers retaining current revenue mitigating churn risk and strategizing on growth opportunities and business initiatives
• Create scalable solutions and iterate on existing processes

Who Youll Collaborate With:

• This role will report to Manager Customer Success
• You will work closely with our Customer Experience Sales Marketing and Product departments. You will work closely with your manager Finance and Leadership on pricing renewals and expansion.
• You will be part of a team of 7 Customer Success Managers

What You Bring:

• 3 years of customer success experience
• Familiarity with owning renewal conversations and driving revenue
• Patience friendliness helpfulness and the ability to be direct
• Experience working with highly professional corporations and executive teams
• A helpful and positive attitude through change and new company and product developments
• Resourcefulness: able to creatively and collaboratively solve complicated problems and persist through uncertainty with incomplete information
• Must be located in Denver CO

Bonus Points:

• You are familiar with Real Estate and/or Mortgage Lending and the different stakeholders involved with homeownership
• SaaS and/or start-up experience

Characteristics of a Homebot Customer Success Manager

• Humble hard-working and motivated who thrives in an empowered environment
• Collaborative gritty and resourceful - willing to help with any tasks from technical tickets to leading a virtual customer presentation!
• Confident adaptable self-starter who thrives in a fast-paced environment
• Strong written and verbal communication skills; you know when to pick up the phone and call a customer how to handle executive decisions and work through difficult client scenarios with grace

Culture and Values Mission

Homebot values and is enriched by a variety of perspectives. We believe that everyone comes from a diverse set of backgrounds and each member brings different skills to the group.

Homebot is proud to be an equal opportunity employer and we encourage all applicants to apply. All qualified applicants will receive consideration for employment transfer or promotion opportunities without regard to race color religion gender gender identity or expression sexual orientation including transgender status national origin/ancestry genetics pregnancy disability age marital status familial status or veteran status. We also encourage you to apply even if your experience doesnt precisely match the job description :)

Who We Strive To Be as Homebotters:

• We are Humbly Hungry
• We are Courageously Authentic
• We Challenge Limiting Beliefs
• We Keep our Eye on the Ball Hand in the Dirt
• We win lose and grow as a team together!

Read about how we rolled out these values to the organization!

Why Homebot

We believe in a collaborative fun work environment. And when we say we have an awesome culture we mean it. The team members aka Homebotters are not only passionate about our product but also about how they interact with each other. We push ourselves every day to be better challenge each other to continuously grow and to have fun doing it. We are professional when we need to be and goofy when its time to celebrate a win. We realize we might be a little biased so we encourage you to check out our Glassdoor reviews and visit BuiltinColorados Best Places to Work list (#57) 50 Best Startups to Work For in Colorado (#5) and 50 Best U.S. Startup Companies (#40) for 2025!

With the mortgage and tech industries being highly male-dominated were proud to be a tech company in the mortgage space with 40% female employees across the organization.

Want to learn more about Homebot check us out on BuiltInCO!

We appreciate and value what our team members do every day so we offer some amazing benefits to reward them:

Perks/Benefits:

• Medical (Aetna) / Dental (Aetna) / Vision (VSP)
  • Homebot covers 99% for the employee and *70% for dependents *For 2 PPO plans
• 401(k) match
  • Homebot matches 100% on the first 3% and an additional 50% on the next 2% (Homebotter contributes 5% and receives 4% from Homebot!)
• Pet insurance
• Legal insurance
• Flexible Vacation Policy - we believe in taking care of yourself & rewarding team members so we offer a flexible time off policy!
• 6 days of Sick/Mental Health time
• Paid Parental Leave - 12 Weeks!
• Access to Wellhub (previously known as Gympass)
• Hybrid Working Model - Blend Work From Home and In-Office Days
• Budget for Home Office Setup
• Denver EcoPass for light rail and bus system
• Office location in RiNo neighborhood in Denver with complimentary parking
• Weekly lunch delivery service in-office on Thursdays
• Fun quarterly events like Rockies games holiday parties etc.
• Open work environment with sit/stand desks
• Free Employee Assistance Program & Mental Health Coaches
• Educational Assistance Program
• Annual Training Budget for Professional Development