Surgery Office Assistant - Tiffin Hospital

The Surgery Office Assistant serves as a receptionist greeting and directing all patients and visitors arriving at the ASC area. The Surgery Office Assistant under the direction of the nurses coordinates all patient information /records and schedules surgery. Coordinates all communication between the ASC and other departments in the hospital as well as the physician and community resources. Understands and reacts to the unique needs of the neonatal pediatric adolescent and/or geriatric patient. Supports the Mission and Core Values of the Sponsors. Respects and maintains confidentiality

WORKING CONDITIONS:

Physical Demands: Primarily sedentary some standing/walking. Able to push wheelchair when needed.

Working Conditions: Subject to irregular working hours. May be exposed to unpleasant patient elements and bodily fluids for which personal protective equipment (PPE) is provided.

Personal Protective Equipment: PPE such as gowns gloves masks face shields goggles etc. are provided and must be used whenever the possibility of exposure to body substances exists.

Principal Duties and Responsibilities:

1. Greets patients and visitors. Directs them to the appropriate reception area.

2. Schedules surgeries assuring information is correct and complete regarding patient name DOB surgeon procedure requested procedure time site/side and special equipment needs.

3. Reviews and works with staff on completeness of medical record and charges. Extracts log information and keys data such as patient demographics staffing procedure pre and post operative diagnosis comments specimens times charges and various options for statistical reporting.

4. Reviews and keys charges and assures charges are complete and accurate from usage to patients bill.

5. Enters data for on-line implant log.

6. Prepares routine reports for surgery nurse manager administration business office utilization review and any other reports requested. Assures accuracy of statistics before running reports.

7. Works with nurse manager and information systems to troubleshoot any computer errors or issues.

8. Orders office supplies.

9. Answers telephone and screens calls in the surgery department when necessary. Takes accurate phone messages.

10. Carries out responsibilities in a timely and efficient manner. Facilitates the accurate and timely flow of information between patients and families physicians unit staff and other departments to achieve coordinated results.*

11. Maintains an organized work environment to ensure a smooth flow of work. May assist with discharging patients.

12. Maintains good public relations with physicians and their office staff.

13. Maintains confidentiality of patient and personnel information as per hospital policy.

14. Enhances professional growth and development through participation in educational program current literature inservice meetings and workshops

15. Adheres to the standards and policies of the Corporate Responsibility Program including the duty to comply with applicable laws and regulations and reporting to designated Manager or employee hotline any suspected unethical fraudulent or unlawful acts of practices.

16. Demonstrates behaviors consistent with Mission and Core Values of Mercy Health Partners.

17. Embraces Standards of Behavior in order to provide and promote excellent customer service for both internal and external customers. Holds self and others accountable for behaviors that promote service excellence.

18. Adheres to all standards and policies regarding safety/patient safety initiatives.

19. Maintains acceptable absenteeism/tardiness record per hospital policy. Is flexible with scheduling to meet the needs of the department.

20.*Performs related duties as assigned or requested.

*Indicates essential job function

KNOWLEDGE SKILLS AND ABILITIES REQUIRED:

• Required Education: High School graduate or equivalent.
• Keyboarding computer phone word processing and medical terminology PC Computer CRT copying machine Fax and printers.
• Effective communication skills.
• Other - Attention to detail. Must be able to effectively deal with people in stressful situations.