Guest Services Representative

The Office of Events is a growing department whose primary function is to assure the events hosted by Utah State University Exceed Expectations.

Guest Services Representatives are responsible for ensuring a fun exciting and safe experience for patrons while attending Utah State University events. The Office of Events is hiring now and for the upcoming school year. The position is on campus.

Guest Services is seeking to fill multiple positions through an ongoing search. Team members may have opportunities for growth within the Office of Events including additional responsibilities with USU Fine Arts events event hosting and youth programs. These opportunities are based on performance and availability and may include internships or work-study placements.

Hours will vary depending on season and number of events at venues. Hours may include: nights weekends & holidays.

• Greet and welcome guests to Utah State University in a friendly and professional manner
• Perform accurate access control of entry including scan or tear tickets to allow entry identify fraudulent tickets and deny invalid credentials.
• Perform appropriate access control to restricted areas to those with valid credentials.
• Enforce prohibited item rules and professionally communicate the need for compliance to these rules.
• Maintain a working knowledge of facility layout and traffic flow to provide accurate answers to guests and provide excellent customer service
• Assist guests with questions comments complains or suggestions. Act as a source for information. Follow-up when necessary
• Maintain knowledge and adhere to guidelines for Americans with Disabilities Act.
• Maintain knowledge of individual responsibility and follow proper emergency management procedures.
• Enforce individual event/venue rules and provide other services as noted by venue. Provide overall outstanding customer service
• Employees must adhere to the dress code standards and code of conduct provided by the department.

• US Work Authorization is required.
• Prefer three months experience with customer service.
• Ability to problem solve.
• Excellent customer service and people skills.
• Ability to follow instructions.
• Ability to work independently with little supervision and handle difficult situations with the public and guests in a calm & professional manner.
• Must have excellent written & verbal communication skills.

Along with the online application please attach:

1. Resume to be uploaded at the beginning of your application in the Candidate Profile under Resume/CV

2. Class schedule/avaliability to be typed/pasted at the end of your application under Other Documents (iForm)

**Document size may not exceed 10 MB.**

The position requires some physical activity. Employees must have sufficient strength to perform the duties and responsibilities of the position including heavy lifting and/or pushing and pulling of heavy objects (20 pounds). Employees must be prepared to assume uncomfortable positions such as crawling kneeling and squatting. Employees must also be prepared to stand walk ascend and descend stairs for most of their shift. Additionally the work environment may include confined or narrow spaces. Employees may work outdoors may not be protected from weather conditions or contaminants and may be exposed to extreme temperature fluctuations.

Founded in 1888 Utah State University is Utahs premier land-grant public service university. As an R1 research institution Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local regional and global communities. USU prepares students to be active civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education USU remains a leader in research discovery and public impact.

USU enrolls 28900 students both online and in person atlocations throughout the state. Utah States 30 locations include a main campus in Logan Utah residential campuses in Price and Blanding and six additional statewide campuses along with education centers serving every county. USU Online educates students from all 50 states and 55 countries. For over 25 years USU Extension has served and engaged Utahns in all of Utahs counties.

Competing at the NCAA Division I level USU is a proud member of the Mountain West Conference and will join the Pac-12 Conference beginning in the 2026-2027 season. The Aggies long-standing tradition of athletic and academic excellence is exemplified by conference championships in multiple sports reflecting USUs commitment to perseverance and achievement.

Utah State is dedicated to fostering a community where all individuals feel respected valued and supported. We seek to recruit hire and retain people from all walks of life who willchampion excellence in education research discovery outreach and believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be recognized our commitment to employees when they namedUtah State the best employer in Utahin 2023.Learn moreabout USU.

The university provides aDual Career Assistance Programto support careers for partners who are also seeking is committed to providing access and reasonable accommodations for individuals with disabilities. To request a reasonable accommodation for a disability contact the universitys ADA Coordinator in the Office of Human Resources at or.

*updated 07/2025

In its programs and activities including in admissions and employment Utah State University does not discriminate or tolerate discrimination including harassment based on race color religion sex national origin age genetic information sexual orientation gender identity disability status as a protected veteran or any other status protected by University policy Title IX or any other federal state or local law.

Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring promotion transfer or termination based on race color religion sex national origin age genetic information sexual orientation gender identity disability status as a protected veteran or any other status protected by University policy or any other federal state or local law.

Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race color religion sex familial status disability national origin source of income sexual orientation or gender identity. Additionally the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities.

In all circumstances Utah State University follows state and federal laws related to sex-segregated spaces.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs non-discrimination policies:

Matthew Pinner

Executive Director

Civil Rights & Title IX Office

Old Main Rm. 401D

1400 Old Main Hill Logan UT 84322

Cody Carmichael

Title IX Coordinator

Old Main Rm. 402D

1400 Old Main Hill Logan UT 84322

For further information regarding non-discrimination please visit or contact:

U.S. Department of Education

Denver Regional Office

U.S. Department of Education

Office of Assistant Secretary for Civil Rights

*updated 06/2025