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You will be updated with latest job alerts via emailMass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Job Summary: Under the direction of the Patient Access Manager and Leadership Registration Coordinators perform a variety of patient access services. Registration Coordinators provide exemplary customer service to all patients and are located at the Concierge/Information Desk Emergency Registration Henderson Registration Main Lobby Maternity Registration and Outpatient Service Centers. (Patient call Center Lab/Imaging Services Natick and Wellesley) Registration Coordinators are accountable and responsible for creating and/or updating a medical record after searching the Master Patient Index (MPI). They obtain demographic information insurance policy numbers and subscriber information from patients in person over the telephone or via the web. Registration Coordinators are accountable and responsible for insurance eligibility verification completion of all required forms scanning documents and co-pay collection. Essential Functions: Demonstrates and provides exemplary customer service that is friendly helpful and reduces anxiety to all patients peers physicians NWH departments and Patient Access Leadership Team. Obtains accurate demographic and insurance information on every patient. Obtains signatures on all required forms for consent and/or release of information. Complies and stays current with established hospital and departmental policies procedures and objectives including all patient identification assigned area of work safety emergency preparedness and infection control protocols. Admitting: responsible for bed assignment beeper management admitting escorting patients to floor and communicating with Nurses Unit Staff and physician offices. Ensures the accurate and timely completion of all paper work relating to deaths death certificates autopsies and organ bank. Works on workques. Maternity: Registers patients for Antenatal Observation or Inpatient. updates newborn accounts filling enters pre-in accounts and creates folders. Works on workques. Emergency: register all patients ensure all ambulance and Registration Specific Infection Control protocols are followed. Monitor IBEX for prompt registration. Works on workques. Patient call center: Answers incoming calls in a timely fashion Verifies appointments confirms registration and billing information. Works on workques and web registrations. Henderson: Registers all surgical patients provides appropriate instructions secures valuables utilizes Tracking system and assists families. Calls and creates accounts for all upcoming surgical patients. Works on workques. Concierge Desk: provides excellent customer service. Maintains wheelchairs. Ensures lobby concierge brochure rack vendor log distribution log Concierge binder and physician listings are up to date. Answers telephone and assigns lobby patients to a registrar. Maintains a safe and clean work area. Alerts appropriate Patient Access Leader for help and supplies. Works on workques Outpatient Service Center: checks patients in acts as unit receptionist; directs and assists all persons arriving in the area. Responsible for the accurate recording and submission of billable OR supplies used during OR procedures. Works on workques Notifies appropriate Patient Access Leader of systems and training issues and opportunities.Qualifications
High school diploma required some college preferred Typing skills of at least 25 WPM Medical terminology preferred Strong customer service skills required Demonstrated ability to perform in a team-oriented environment.
Additional Job Details (if applicable)
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EEO Statement:
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Part-Time