Employer Active
Job Alert
You will be updated with latest job alerts via emailJob Alert
You will be updated with latest job alerts via emailWe are looking for a passionate Growth Lead to work remotely anywhere in the Philippines for a Singapore-based client of OTA. For this job we only process candidates that are based in the Philippines and have legal authorization to work in the Philippines.
About the OTA Client
Job Overview:
As a Growth Lead you will be responsible for driving customer engagement optimizing account development and expanding product adoption. Your role will focus on managing the end-to- end customer journeyfrom initial lead engagement to strategic account growthby leveraging our tech platform data-driven insights and deep category expertise. You will play a pivotal role in building strong customer relationships tailoring product recommendations and executing strategic upselling and cross-selling initiatives to maximize customer value.
Additionally you will collaborate with internal teams across Product Tech and sourcing to refine sourcing strategies onboard suppliers and enhance platform capabilities. Your insights will help shape our approach to customer acquisition retention and category expansion. By staying ahead of market trends and customer needs you will contribute to our continued growth and success in delivering seamless and scalable sourcing solutions.
Key Responsibilities:
- Manage the full customer journey covering quotation merchandising account management clarifications handling sampling bulk orders cross-selling and upselling to ensure seamless service delivery.
- Gain a deep understanding of customers business models market positioning and target audience to tailor solutions effectively.
- Leverage our tech platform and product database to tailor product recommendations and quotations that align with each customers strategic goals and market trends. Provide personalized consultations on product selection pricing and merchandising strategies to maximize customer satisfaction and profitability.
- Regularly engage with customers through strategic check-ins customer visits and business updates to maintain a pulse on their evolving needs and identify new opportunities.
- Proactively identify and suggest complementary products and emerging market trends that align with customers portfolios creating upselling and cross-selling pathways.
- Onboard relevant suppliers to meet quotation requirements and diversify the product portfolio.
- Develop customized sourcing strategies to introduce new categories or product lines thereby expanding our footprint within the customers operations.
- Actively engage with new leads acquired through founder referrals product-led channels events and partnerships to build trust and rapport.
- Develop a strategic approach to onboarding new leads focusing on their unique needs and ensuring a smooth transition into our ecosystem.
- Collaborate with internal teams to ensure new leads receive comprehensive support and progress to facilitate quick conversion and long-term retention.
- Utilize data analytics to track customer behavior order patterns and sourcing requests identifying opportunities for improving conversion rates and order values.
- Implement feedback mechanisms to capture customer insights using this data to refine product offerings and sourcing strategies for enhanced customer satisfaction.
- Stay updated on the latest trends and designs integrating these insights into customer pitching to enhance conversion rates and create compelling sourcing propositions.
- Work closely with the tech and product teams to identify platform enhancements that could streamline the sourcing process and improve the overall customer experience.
- Act as a liaison between the Growth team and other departments (e.g. Product Tech) to ensure customer feedback and market insights are integrated into product development and operational processes.
- Enhance Sourcing Efficiency: Develop and share category knowledge and best practices within the team to foster a learning environment helping to systemize and standardize sourcing processes on S-cube for efficient account servicing.
- Participate in cross-functional projects aimed at expanding our market presence such as developing new sourcing categories or refining the self-serve UX for inbound leads.
Full Time