Tier 2 Technical Support â evTOC
Tier 2 Technical Support â evTOC
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Job Description
Please submit your documents in English when applying for this position.
Were looking for a technically skilled service-oriented professional who strives for continuous self-improvement with a natural curiosity and the ability to learn independently. The ideal candidate brings a positive can-do attitude builds strong relationships with both customers and team members and is motivated to grow within the broadcast technology space. They take ownership of issues proactively seek solutions.
Were planning to set up an onsite lab for this role so that team members have direct access to our solutions. In a few months well transition to a hybrid model combining inoffice and remote collaboration.
What does it take to be a Broadcast Support Engineer:
- Contributing to a mission-critical 24/7/365 environment with potential for off-hours shifts and on-call duties
- Providing remote support to major Evertz customers across various time zones
- Solving problems by replicating user workflows and identifying effective solutions
- Documenting departmental and technical procedures
What you will learn:
- How to act as a bridge between customers and our product development teams
- How to serve as an expert-level specialist on highly complex technical issues
- How to collaborate across multiple teams (engineering QA product) in a fast-paced multinational environment
- How to troubleshoot real-world scenarios involving software network and system-level issues
- How to maintain customer satisfaction while handling escalations and technical challenges
Requirements:
To join our growing evTOC team youll need the following to make our team better:
- Detail-oriented with strong analytical and problem-solving skills
- Excellent written and verbal communication skills
- Knowledge of broadcast technologies is a plus
- Ability to explain technical issues to non-technical users
- At least 2 years of experience in technical or customer support roles
- Experiencetroubleshooting hardware software and network issues
- Proven ability to operate SLA-driven environments ensuring timely resolution of technical issues
- Advanced knowledge of installations upgrades and troubleshooting in Unix/Linux and Windows environments
- Commercial experience with remote access tools and diagnostic utilities
- Willingness to travel to customer sites as needed typically up to 10% per year
- Openness to attend internal training at our HQ in Canada
Additional qualifications:
- Basic understanding of networking (TCP/IP DNS VPNs firewalls)
- Willingness to learn and work with the most advanced solutions in the broadcast industry
- College diploma in computer science engineering networking or a related field
Recruitment process is simple:
- Screening with recruiter(45 min)
- Technical interview with Hiring Manager and Technical Lead (60 min)
About Us:
Evertz Microsystems (TSX:ET) is a leading global manufacturer of broadcast equipment and solutions that deliver content to television sets on-demand services WebTV IPTV and mobile devices (like phones and tablets). Evertz has expertise in delivering complete end-to-end broadcast solutions for all aspects of broadcast production including content creation content distribution and content delivery.
Considered as an innovator by their customers Evertz delivers cutting edge solutions that are unmatched in the industry in both hardware and software. Evertz delivers products and solutions that can be found in major broadcast facilities on every continent. Evertz customer base also includes telcos satellite cable TV and IPTV providers.
We work in agile low-bureaucracy cross-functional teams spread across the world. Its a highly creative work environment where the team is built on trust and is relaxed open and welcoming to all.
Evertz has engineering offices in Canada England Scotland India and now its time for Poland!
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Required Experience:
Manager
Employment Type
Full-Time
