Underwriting Consultant, Training and Development

The Underwriting Consultant Training & Development is a role within the broader Underwriting Risk Management team with a primary focus on new hire onboarding. This role involves maintaining and enhancing training content facilitating the underwriting process and supporting broader risk management activities. The ideal candidate will have a strong foundation in Manulifes underwriting philosophy a passion for sharing their knowledge and nurturing curiosity a continuous improvement mindset and the ability to work independently while contributing to the success of their colleagues.

Position Responsibilities:

Training & Development (60%)

• Delivery of training programs for new and existing staff.

• Support the development of learning materials and coordinate training logistics.

• Ensure Manulifes proprietary underwriting manual and other knowledge/reference documents reflect current processes and philosophy.

Risk Management (30%)

• Participate in Audits/Quality reviews of underwriting tools and lower-risk underwriting decisions to ensure underwriting processes align with company standards.

• Governance Activities: Assist in managing system access and maintaining data integrity.

• Assist with information disclosures and dispute resolution ensuring compliance with industry regulations.

• Compliance and Monitoring: Support compliance activities and monitor adherence to industry standards.

Projects (10%)

• Support Research & Development initiatives business monitoring exercises and other department needs.

Required Qualifications

• Bachelors degree in Business Finance Insurance or a related field or equivalent business experience.

• Minimum 5 years of comprehensive underwriting experience demonstrating a strong track record in managing complex cases.

• Advanced understanding of underwriting functions including risk assessment and decision-making processes.

• Proven experience in developing and delivering training programs and materials.

• Strong analytical and problem-solving skills with the ability to conduct thorough audits and implement process improvements.

• Excellent organizational and communication skills with the ability to effectively collaborate with cross-functional teams.

• Ability to manage multiple priorities and work effectively under deadlines demonstrating strong time management skills.

• Proficiency in managing digital auditing tools and systems such as Digital Owl and SharePoint.

• Demonstrated informal leadership abilities with experience in mentoring and guiding junior staff.

• Proven ability to work independently and as a self-starter taking initiative to identify and address challenges proactively.

• Expertise in medical science and its impact on mortality and morbidity.

• Advanced skills in MS Office (Excel PowerBI PowerPoint) with a passion for continuous learning.

• Strong organizational communication and interpersonal skills.

• A growth mindset and adaptability in a dynamic environment.

Preferred Qualifications:

• Bilingualism (English and French) is an asset. If the successful candidate is in Qubec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

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