On-Site Manager - Queens, NY
On-Site Manager - Queens, NY
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Job Description
Youre more valuable than ever And thats just how well make you feel.
Queens NY - Bayside Ridgewood Long Island City and Astoria.
JOB SUMMARY
At GoHealth we strive to provide an effortless experience to our customers providers and staff. We are constantly innovating and looking for new ways to use technology to enhance our customers interaction.
The On-Site Manager is responsible for managing and ensuring the successful administrative financial and operational aspects of three to four urgent cares through delivering a patient-centered experience that drives consumer loyalty and creating an environment where staff are engaged in the success of a facility.
JOB REQUIREMENTS
Education
- High School Diploma or equivalent required
- Bachelors Degree in Health Care Administration Business Administration Management or related field preferred
Work Experience
- 2-3 years of management experience or 5 years clinical experience or 3 years of GoHealthUC experience required
Required Licenses/Certifications
- Valid State Drivers License required
Additional Knowledge Skills and Abilities Required
- Knowledge of medical insurance plans including managed care plans
- Ability to work independently accurately and efficiently
- Ability to collaborate with others delegate tasks work as part of a team and communicate strongly with management
- Comfortable with constructive confrontation and counseling management
- Strong decision-making problem-solving and communication skills
Additional Knowledge Skills and Abilities Preferred
- Healthcare specific experience
ESSENTIAL FUNCTIONS
- Oversee approximately 40 employees with P&L responsibility
- Monitor NPS scores and put in place measures to address patient satisfaction issues
- Accountable for the seamless scheduling of the front desk scribes medical assistants and x-ray technician
- Monitor patient flow and managing ongoing front and back-office operations closely
- Supervise coach evaluate and mentor employees; conduct performance review
- Collaborate with HR team in developing and issuing performance reviews and terminating employees
- Hold staff meeting and training sessions
- Maintain patient confidentiality in accordance with policy and procedure as well as HIPAA requirements
- Inspect facility on a daily basis for any structural cosmetic or operational repairs
- Reconcile daily payment collections
- Ensure staff is working productively and professionally throughout all working hours
- Maintain office and medical supplies for inventory/par levels; move supplies between sites as appropriate
- Facilitate the deployment of new testing technologies through in-servicing staff
- Coordinate with key vendors/departments including radiology and external call centers
- Perform HIPPA walk-throughs and inspections
- Manage processes with external vendors including supply distributors and call centers
- Travel between assigned centers as needed
- All other duties as assigned.
Note: this job description is not inclusive of all the duties of the position. You may be asked by leaders to perform other duties. Management reserves the right to revise this position description at any time.
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All qualified persons are granted an equal opportunity for employment without regard to race color religion sex sexual orientation and gender identity or expression age national origin citizenship status disability genetic information medical condition family care leave status pregnancy or pregnancy-related condition otherwise qualified disabled or veteran status. The company will comply with all fair employment laws in each of the jurisdictions where we conduct business.
For applicants in California please review our California Consumer Privacy Statement here. Experience:
Manager
Employment Type
Full-Time
Key Skills
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