Software Development Engineer II, Managed Operations - Metrics, Monitoring and Applications (MMA) Team

Are you a Software Engineer who is passionate about building tools that help operators observe their services improve their awareness and make better decisions Does the idea of working with big streaming data using the latest and greatest AWS technologies excite you Do you want to design and build software that improves cloud operations at global scale Then come join AWS Managed Operations Metrics Monitoring and Awareness (MMA) Team!

The AWS Managed Operations (MO) organization was founded in April 2023 with the objective to reduce operational load and toil through long-term engineering development and science projects. MO is building the best-in-class engineering and operations team that will own the day-to-day operations for AWS Regions; improving the availability reliability latency performance and efficiency to operate AWS Regions.

Our Software Development teams deliver solutions which support a centralized operational model and deliver on data driven findings to reduce operational toil for Amazon builders.

Your typical day will involve lots of coding system design problem solving design reviews and various operational tasks.

Our engineers use the latest and greatest AWS technologies to build cloud-native solutions that collect and process hundreds of millions of events from across all AWS to generate insights on operational practices and risks for AWS service teams. As part of our team youll be challenged to think outside the box and not only meet the needs of our customers today but to predict and create what theyll need in the future. Youll have the opportunity to tackle big technical problems and push the boundaries on whats possible for cloud computing operations.

You will collaborate closely with software engineers data scientists business analysts site reliability engineers front-end engineers technical program managers and other roles across AWS to create new metrics ops monitoring and ops visualizations solutions that help all Amazonians build deploy and operate their services reliably across all AWS regions according Well-Architected Operational Excellence best practices.

We take code reviews seriously. We believe thorough and respectful code reviews raise our code quality grow our technical acumen and provide opportunities to support and share knowledge with each other. When youre ready you will have on-call responsibilities typically for one week every two months. No one likes getting paged in the middle of the night or on the weekend so we work hard to ensure that our systems are fault tolerant and resilient. When we do get paged we work together to resolve the root cause of the issue so that we never get paged for the same issue twice.

By working together on behalf of our customers we are building the future one innovative product service and idea at a time. Are you ready to embrace the challenge Come build the future with us.

The candidate selected must be a US Citizen and obtain and maintain a security clearance at the TS/SCI with polygraph level. Upon start the selected candidate will be sponsored for a commensurate clearance for each government agency for which they perform AWS work.

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Key job responsibilities
- Building applications tools and mechanisms that improve the lives of AWS operators and Operational Excellence.
- Partnering with people of different roles backgrounds and organizations to build solutions.
- Participating in all stages of the software development life-cycle spanning design development testing and operation.
- Iterating on product features based on user feedback. Working backwards directly from internal customers or product managers when necessary.
- Building and operating entire applications end-to-end across UI API Database and Infrastructure.
- Participating in design and security reviews for team members to help improve the quality of all our services.

A day in the life
Why AWS

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Utility Computing (UC)

AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2) to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (IoT) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.

Inclusive Team Culture

Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including conferences inspire us to never stop embracing our uniqueness.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

Mentorship and Career Growth

Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

About the team
The Metrics Monitoring and Awareness team develops software applications and services that exist at the intersection of DevOps Site Reliability Engineering and Big Data to help ensure services offered through every AWS region meet the highest standards of operational excellence and offer a consistent customer experience.

Our tools ingest and process hundreds of millions of DevOps events pertaining across the entire company to inform Amazonians of risks or issues that can impact their services operational excellence.

- 3 years of non-internship professional software development experience
- 2 years of non-internship design or architecture (design patterns reliability and scaling) of new and existing systems experience
- Experience programming with at least one modern language such as Java C or C# including object-oriented design
- Bachelors Degree in Computer Science or equivalent experience in lieu of degree

- 5 years of full software development life cycle including coding standards code reviews source control management build processes testing and operations experience
- Strong knowledge of Computer Science fundamentals in object-oriented design data structures algorithm design problem solving and complexity analysis
- Experience developing complex software systems that have been successfully delivered to customers
- Knowledge of professional software engineering practices & best practices for the full software development life cycle including coding standards code reviews source control management build processes testing and operations

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.