Customer Service Specialist
Customer Service Specialist
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Job Description
Join Our Team as a Customer Service Specialist at Think Tell Junction
Think Tell Junction We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team. In this pivotal role you will be the first point of contact for our valued customers providing exceptional service and support to ensure their needs are met. As a Customer Service Specialist you will be responsible for addressing inquiries resolving issues and offering guidance on our products and services.
Responsibilities:
- Respond to customer inquiries in a timely and professional manner via phone email and chat.
- Resolve customer complaints and issues efficiently while maintaining a positive demeanor.
- Provide detailed information about products and services educating customers on their features and benefits.
- Document customer interactions and feedback accurately in our CRM system.
- Collaborate with other departments to ensure customer needs are met and issues are resolved.
- Monitor customer satisfaction levels and follow up on outstanding issues or feedback.
Qualifications:
- High school diploma or equivalent; bachelors degree preferred.
- Proven experience in a customer service role or a related field.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to handle difficult situations with patience and professionalism.
- Proficient in using computer systems and software including CRM tools.
Benefits:
- Competitive hourly wage: $19 - $23 per hour.
- Opportunities for career development and growth.
- Comprehensive benefits package including health insurance and retirement plans.
- A flexible work environment that supports a healthy work-life balance.
By joining Think Tell Junction you will immerse yourself in a collaborative environment where your ideas are valued and your creativity is cultivated. In addition to exciting projects and career development opportunities we offer competitive benefits and a flexible work environment that promotes a healthy work-life balance.
Schedule: Monday to Friday
Work Location: In person at our office in New Orleans LA.
Ready to be the friendly face that welcomes everyone to our office Apply today to join the Think Tell Junction team!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
