Risk Manager II, REs-Q
Risk Manager II, REs-Q
Posted on :
22-07-2025
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1 Vacancy
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Job Description
Amazon has built a reputation for excellence with recent examples of being named the #1 most trusted company for customers. To deliver on this reputation for trust the Selling Partner Abuse team is tasked with identifying and preventing abuse for our customers and brand owners worldwide. Our growth requires leaders who move fast have an entrepreneurial spirit to create new solutions have an unrelenting tenacity to get things done and are capable of breaking down and solving complex problems.
The Risk Mitigation Escalation Reduction and Quality Assurance (REs-Q) team is responsible for managing escalations related to suspected Selling Partner fraud and abuse on Amazon stores. As the centralized point for all internally-driven abuse-related issues we operate through the internal-only abuse-escalations@ email alias. Our team conducts thorough investigations identifies the root causes of escalations and drives initiatives across global program teams to prevent recurring issues. By leveraging front-line insights from Selling Partner escalations we contribute unique perspectives to programs within the Selling Partner Services (SPS) organization.
Amazons reputation for excellence is well established recently being recognized as the #1 most trusted company by customers. To uphold this reputation the REs-Q team is tasked with identifying and preventing abuse that could impact customers and brand owners globally. Our rapid growth demands leaders who are agile possess an entrepreneurial mindset to develop innovative solutions demonstrate relentless determination to achieve goals and excel in breaking down and solving complex challenges.
The REs-Q team is dedicated to designing and implementing policies tools and technological innovations that safeguard customers. We are seeking leaders to take ownership of various critical and high-visibility projects. Specifically we are looking for a Risk Specialist to manage significant global events and escalations. The ideal candidate is passionate about ensuring customers can make informed purchase decisions and supporting brand owners and sellers in successfully listing and selling their products on Amazon. Your decisions will be crucial in protecting customers and sellers and maintaining the integrity of Amazons catalog and product listings ecosystem.
As a Risk Manager II (RM II) on the Risk Mitigation Escalation Reduction and Quality Assurance (REs-Q) team you will be a global subject matter expert in handling abuse-related escalations including high-severity and Public Relations (PR) cases. You will lead investigations provide high-judgment resolutions and deliver concise summaries to senior leaders. Your role includes driving initiatives to eliminate root causes of escalations in partnership with the Risk Insights and Defect Elimination team preparing risk papers and improving decision accuracy across your assigned vectors. Additionally you will manage and deliver training programs for new team members and contribute to regional risk management initiatives to enhance customer and seller experiences. You will also coordinate key global events ensuring alignment with policies and procedures making your role crucial in maintaining operational efficiency and improving process quality.
Key job responsibilities
Key Responsibilities:
High-Severity Investigations:
Conduct holistic investigations into high-impact abuse-related escalations including Sev1 and Public Relations (PR) cases.
Provide high-judgment resolving actions and deliver concise incident summaries to senior leadership.
Initial Resolving Actions (IRA):
Own and execute IRA within your specific vectors ensuring alignment with the Executive Escalation (EE) framework.
Quality Improvement Initiatives:
Lead WW quality initiatives for specific vectors by analyzing defect data and developing action plans to eliminate root causes.
Collaborate with cross-regional teams to improve decision accuracy and support quality audits with insights for process enhancements.
and Manage Training Programs:
Conduct training needs analysis and develop onboarding and mentoring plans for new team members.
Lead continuous improvement initiatives to up-skill team members and enhance overall process knowledge.
Management:
Drive risk assessment and mitigation initiatives in collaboration with program teams for a program/vector/process at worldwide level.
Leverage high-level judgment to identify and address complex enforcement decisions enhancing customer and seller experiences.
and Present Risk Papers:
Regularly prepare and present risk papers that track key risk indicators escalation trends and root causes.
Provide insights and collaborate with the Risk Insights and Defect Elimination team to build solutions and implement guardrails.
Key Events:
Own the planning communication and management of key events such as Amazon Rolling Thunder (ART) and Marquee events ensuring compliance with policies and procedures.
Engagement:
Ensure timely and accurate communication with L7 leaders and other stakeholders impacting decision-making and maintaining operational efficiency
About the team
The Risk Mitigation Escalation Reduction and Quality Assurance (REs-Q) team is responsible for managing escalations related to suspected Selling Partner fraud and abuse on Amazon stores. As the centralized point for all internally-driven abuse-related issues we operate through the internal-only abuse-escalations@ email alias. Our team conducts thorough investigations identifies the root causes of escalations and drives initiatives across global program teams to prevent recurring issues. By leveraging front-line insights from Selling Partner escalations we contribute unique perspectives to programs within the Selling Partner Services (SPS) organization.
Amazons reputation for excellence is well established recently being recognized as the #1 most trusted company by customers. To uphold this reputation the REs-Q team is tasked with identifying and preventing abuse that could impact customers and brand owners globally. Our rapid growth demands leaders who are agile possess an entrepreneurial mindset to develop innovative solutions demonstrate relentless determination to achieve goals and excel in breaking down and solving complex challenges.
The REs-Q team is dedicated to designing and implementing policies tools and technological innovations that safeguard customers. We are seeking leaders to take ownership of various critical and high-visibility projects. Specifically we are looking for a Risk Specialist to manage significant global events and escalations. The ideal candidate is passionate about ensuring customers can make informed purchase decisions and supporting brand owners and sellers in successfully listing and selling their products on Amazon. Your decisions will be crucial in protecting customers and sellers and maintaining the integrity of Amazons catalog and product listings ecosystem.
- 5 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
- Bachelors degree or equivalent
- Experience handling confidential information
- 5 years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification or similar risk or compliance credentials
- Experience with SQL and Excel
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
The Risk Mitigation Escalation Reduction and Quality Assurance (REs-Q) team is responsible for managing escalations related to suspected Selling Partner fraud and abuse on Amazon stores. As the centralized point for all internally-driven abuse-related issues we operate through the internal-only abuse-escalations@ email alias. Our team conducts thorough investigations identifies the root causes of escalations and drives initiatives across global program teams to prevent recurring issues. By leveraging front-line insights from Selling Partner escalations we contribute unique perspectives to programs within the Selling Partner Services (SPS) organization.
Amazons reputation for excellence is well established recently being recognized as the #1 most trusted company by customers. To uphold this reputation the REs-Q team is tasked with identifying and preventing abuse that could impact customers and brand owners globally. Our rapid growth demands leaders who are agile possess an entrepreneurial mindset to develop innovative solutions demonstrate relentless determination to achieve goals and excel in breaking down and solving complex challenges.
The REs-Q team is dedicated to designing and implementing policies tools and technological innovations that safeguard customers. We are seeking leaders to take ownership of various critical and high-visibility projects. Specifically we are looking for a Risk Specialist to manage significant global events and escalations. The ideal candidate is passionate about ensuring customers can make informed purchase decisions and supporting brand owners and sellers in successfully listing and selling their products on Amazon. Your decisions will be crucial in protecting customers and sellers and maintaining the integrity of Amazons catalog and product listings ecosystem.
As a Risk Manager II (RM II) on the Risk Mitigation Escalation Reduction and Quality Assurance (REs-Q) team you will be a global subject matter expert in handling abuse-related escalations including high-severity and Public Relations (PR) cases. You will lead investigations provide high-judgment resolutions and deliver concise summaries to senior leaders. Your role includes driving initiatives to eliminate root causes of escalations in partnership with the Risk Insights and Defect Elimination team preparing risk papers and improving decision accuracy across your assigned vectors. Additionally you will manage and deliver training programs for new team members and contribute to regional risk management initiatives to enhance customer and seller experiences. You will also coordinate key global events ensuring alignment with policies and procedures making your role crucial in maintaining operational efficiency and improving process quality.
Key job responsibilities
Key Responsibilities:
High-Severity Investigations:
Conduct holistic investigations into high-impact abuse-related escalations including Sev1 and Public Relations (PR) cases.
Provide high-judgment resolving actions and deliver concise incident summaries to senior leadership.
Initial Resolving Actions (IRA):
Own and execute IRA within your specific vectors ensuring alignment with the Executive Escalation (EE) framework.
Quality Improvement Initiatives:
Lead WW quality initiatives for specific vectors by analyzing defect data and developing action plans to eliminate root causes.
Collaborate with cross-regional teams to improve decision accuracy and support quality audits with insights for process enhancements.
and Manage Training Programs:
Conduct training needs analysis and develop onboarding and mentoring plans for new team members.
Lead continuous improvement initiatives to up-skill team members and enhance overall process knowledge.
Management:
Drive risk assessment and mitigation initiatives in collaboration with program teams for a program/vector/process at worldwide level.
Leverage high-level judgment to identify and address complex enforcement decisions enhancing customer and seller experiences.
and Present Risk Papers:
Regularly prepare and present risk papers that track key risk indicators escalation trends and root causes.
Provide insights and collaborate with the Risk Insights and Defect Elimination team to build solutions and implement guardrails.
Key Events:
Own the planning communication and management of key events such as Amazon Rolling Thunder (ART) and Marquee events ensuring compliance with policies and procedures.
Engagement:
Ensure timely and accurate communication with L7 leaders and other stakeholders impacting decision-making and maintaining operational efficiency
About the team
The Risk Mitigation Escalation Reduction and Quality Assurance (REs-Q) team is responsible for managing escalations related to suspected Selling Partner fraud and abuse on Amazon stores. As the centralized point for all internally-driven abuse-related issues we operate through the internal-only abuse-escalations@ email alias. Our team conducts thorough investigations identifies the root causes of escalations and drives initiatives across global program teams to prevent recurring issues. By leveraging front-line insights from Selling Partner escalations we contribute unique perspectives to programs within the Selling Partner Services (SPS) organization.
Amazons reputation for excellence is well established recently being recognized as the #1 most trusted company by customers. To uphold this reputation the REs-Q team is tasked with identifying and preventing abuse that could impact customers and brand owners globally. Our rapid growth demands leaders who are agile possess an entrepreneurial mindset to develop innovative solutions demonstrate relentless determination to achieve goals and excel in breaking down and solving complex challenges.
The REs-Q team is dedicated to designing and implementing policies tools and technological innovations that safeguard customers. We are seeking leaders to take ownership of various critical and high-visibility projects. Specifically we are looking for a Risk Specialist to manage significant global events and escalations. The ideal candidate is passionate about ensuring customers can make informed purchase decisions and supporting brand owners and sellers in successfully listing and selling their products on Amazon. Your decisions will be crucial in protecting customers and sellers and maintaining the integrity of Amazons catalog and product listings ecosystem.
- 5 years of compliance program management legal governance audit risk/loss prevention or equivalent experience
- Bachelors degree or equivalent
- Experience handling confidential information
- 5 years of program requirements definition and data and metrics leveraging to drive improvements experience
- Professional auditing qualification or similar risk or compliance credentials
- Experience with SQL and Excel
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66800/year in our lowest geographic market up to $142800/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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