Weekend Client Services Representative
Weekend Client Services Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The receptionist is often the first point of contact with a new client or referring veterinarian. There is only one chance to make a positive first impression and it takes exceptional service skills to make it happen. The receptionist must be friendly professional courteous show urgency and appropriate concern at all times. They must be efficient in handling difficult service situations and skilled at basic accounting and cash handling. They must be positive empathetic and optimistic at all times.
Duties and Responsibilities:
- Greet clients in a friendly professional and efficient manner
- Answer multi-line phone system and direct the calls accordingly
- Obtain medical and other information from referring vets
- Schedule and confirm appointments
- Check-in patients in the hospital according to schedule and prepare patient files
- Page overhead to notify appropriate departments that patients have arrived
- Scan or otherwise record medical records
- Make sure the lobby and reception areas are organized and neat including stocking and cleaning the beverage areas for clients
- Fax file and distribute faxes and other documents
- Obtain deposits and other payments from clients
- Client admission and check out
- Use system email
- Print and distribute daily schedules
- Process credit applications
- Mail out prescriptions
Competencies/Requirements:
- Customer Service
- Multi-Tasking
- Cash handling
- Professional appearance-
- Smiles and positive attitude
- Computer and business system proficiency
- Verbal and written communication skills
- Phone systems
Experience with:
- Veterinary environment terminology and protocols
- Working effectively as a team
- Organization skills
Client Focus
Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Teamwork
Works with and helps others to accomplish goals.
Customer Service
Refers to the ability to satisfy the expectations and requirements of customers both internal and external. This also refers to the Doctors and Team members as well as Clients. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly.
Use of Technology
Able to use technology to accomplish tasks and optimize performance.
Appearance
Is appropriately dressed in order to suit the needs of the Job. Our front office staff is required to dress in a professional manner at all times. Team members must be well groomed which includes professional hairstyles and haircuts. Any employee who has contact with clients or who works in or passes through the public part of the medical center should dress either in their medical uniform or in business casual attire.
Dependability
Refers to the ability to be relied upon to perform a task in the way required and to complete the assigned job duties and responsibilities.
Attendance
Attendance refers to the consistency that an employee shows in turning up for work and completing normal work hours.
Action Oriented
Adapts to change and considers new approaches.
At PetVet Care Centers were committed to aCulture of Care for pets for the people who love them and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11000 dedicated professionals including 1700 veterinarians we offer a unique blend of local leadership and national support that helps our hospitals thrive.
Our model is built on partnership collaboration and local medical autonomy empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether youre providing care in a hospital or supporting operations behind the scenes PetVet is a place where you can grow your career stay connected to your purpose and make a meaningful impact.
You care for pets. We care for you.
PetVet is an equal opportunity employer. All employment decisions are made without regard to race color age gender gender identity or expression sexual orientation marital status pregnancy religion citizenship national origin/ancestry physical/mental disabilities military status or any other basis prohibited by law. EOE M/F/D/V
PetVet respects your privacy and is committed to protecting your personal information. Please see ourprivacy noticefor additional information about our data practices.
Required Experience:
Unclear Seniority
Employment Type
Full Time
