Managed Services CMS_ Senior Associate () - Citrix Administrator - Operate

Industry/Sector

Specialism

Management Level

Job Description & Summary

Focused on relationships you are building meaningful client connections and learning how to manage and inspire others. Navigating increasingly complex situations you are growing your personal brand deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients and to deliver quality. Embracing increased ambiguity you are comfortable when the path forward isnt clear you ask questions and you use these moments as opportunities to grow.

Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives needs and feelings of others.
• Use a broad range of tools methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance) the Firms code of conduct and independence requirements.

Job Summary:

• In this role candidate is required to have extensive experience managing Citrix Virtual Desktop environment for various customers.

Responsibilities:

Must have skills:

• Experience in designing developing and debugging scalable End User Computing Solutions
• Demonstrable technical experience with VDI operation managing Citrix Receiver
• Good understanding of the Citrix Virtual Desktop architecture
• Experience designing and troubleshooting for user identities and profiles active directory GPOs
• Experience implementing managing and troubleshooting networking & storage for Citrix virtual desktops
• Experience creating and troubleshooting managed pooled and personal VDI
• Proficient knowledge of Image creation/customization/upgrades
• Involved in operations support at L2/L3 level and flexibility to work in shifts.
• Proficient Knowledge of Windows Operating Systems
• Work with third-party vendors / professional services and in-house developers as necessary
• Should possess end to end incident problem management with RCA
• Strong ITIL Process knowledge
• Strong analytical troubleshooting and problem-solving skills
• Good Communication Skill & ready to take challenges -
• To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
• Work on value adding activities such Knowledge base update and management Training freshers coaching analysts and conducting interviews or participation in hiring drives.
• To adhere to quality standards regulatory requirements and company policies

Good to have skills :

• Understanding on Azure environment
• Understanding of other Virtualization tools like VMWare Horizon etc.
• Well versed with security aspects and maintain system security as per industry standards.
• Understanding of Network (DNS Firewall/proxy Micro Segmentation). Storage Virtualizations
• Review and recommend improvements within existing technical environment
• Should ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases
• Should participate or contribute in creation of proposals to drive Service improvement plans and automation.

Travel Requirements

Job Posting End Date