AusPEX Field Support Representative (FSR)
AusPEX Field Support Representative (FSR)
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Job Description
Title:
AusPEX Field Support Representative (FSR)About KBR:
At KBR We do things that matter.
We deliver science technology and engineering solutions to governments and companies around the world. KBR employs approximately 38000 people worldwide with customers in more than 80 countries and operations in over 29 countries.
KBR is proud to work with its customers across the globe to provide technology value-added services and long-term operations and maintenance services to ensure consistent delivery with predictable results. At KBR We Deliver.
KBR in Australia
With over 65 years working on some of Australias largest and most complex projects KBR has unmatched experience supporting the nations critical infrastructure energy transition and national security priorities. KBR has around 2000 employees throughout Australia who are focused on delivering innovative technology and engineering solutions for a safer more secure and sustainable future.
Belong Connect and Grow at KBR
At KBR we are passionate about our people and our Zero Harm culture. These inform all that we do and are at the heart of our commitment to and ongoing journey toward being a People First company. That commitment is central to our team of teams philosophy and fosters an environment where everyone can Belong Connect and Grow. We Deliver Together.
The opportunity:
The AusPEX Field Support Representative (FSR) provides exceptional technical support and training to users of the AusPEX system within the Australian Defence Force (ADF). The FSR is dedicated to ensuring the effective operation and standardisation of AusPEX supporting the overall mission readiness and operational efficiency of the ADF. By offering timely accurate technical advice conducting comprehensive training and maintaining strong communication with key stakeholders the FSR plays a vital role in enhancing the ADFs Air Resource and Scheduling capabilities.
The AusPEX FSR holds a broad scope of responsibilities aimed at supporting AusPEX and its users. These include participating in coordination meetings providing on-site assistance and responding to technical and general advice requests. The FSR also validates bugs supports system enhancements and maintains activity logs. Additionally the role involves conducting training sessions creating training materials and assisting with business analysis system testing and pre-deployment system configuration. Collaboration with the AusPEX FSR Lead HQ FAA AVNCOMD and RAAF representatives is essential to ensure the effective delivery of services.
This position is a Full Time Permanent opportunities based at RAAF Base East Sale.
In this position you will have responsibility of:
Attend weekly/scheduled AusPEX coordination meetings to identify document and provide feedback to KBR on requirements and issues and to report on last weeks activities and next weeks planned activities.
Provide on-site help to assist Mission Planning users in the operation and standardisation of the systems and to resolve operational queries including:
Respond to requests for technical and general advice and assistance within one working day (subject to authorised absences such as scheduled leave).
Serve as the first point of contact for users to assist and ensure ticketed jobs are filled in completely and correctly.
Assist in actioning and resolving ticketed jobs including:
Reviewing jobs.
Validating bugs and support issues.
Accepting and prioritising system enhancements.
Referring to system development/sustainment processes and/or specialist providers (e.g. DDG).
Assisting with AusPEX PMR status reporting.
Update job tracking as necessary to record actions taken and to enable monitoring of response times.
Maintain an activity log (Activity Tracker) of FSR support activities including reporting on response times and resolution actions.
Provide technical advice and direction to users consistent with the Service-approved Learning Management Plans (LMP) training materials and courseware including:
Conduct AUSPEX training for specific courses as requested.
Support the transition from the current MPS contract to ASO-C2CS ensuring all necessary tasks to achieve Operational Date (OD) are completed. This includes transitioning the RAAF to AusPEX which involves instructor-led training.
Contact Unit PEXOs at least once per calendar month to identify training support requirements and other issues and document any issues for feedback to MPA.
Assist with AusPEX pre-release Help File and Release Note development.
Contribute to the AusPEX knowledge base by writing technical help documents and other information to the KBR information system.
Assist in the maintenance of existing training materials.
Provide support to the AusPEX engineering team including:
Assist with business analysis/requirements definition and system architecture/design as requested.
Assist in the creation/amendment of Test Plans for selected modules outlining the purpose expected functionality test processes and score sheets.
Perform system testing in accordance with approved Test Plans and input to Test Reports.
Assist with pre-deployment system configuration.
Perform other MPS support tasks as directed by KBR management.
As the ideal candidate you will bring:
Essential:
Previous experience working in/with ADF
Must be proficient in PEX or equivalent Currency Management Software with at least one specialisation
Experience with training delivery and conduct of assessments
Experience in the development of training and assessment tools
Exhibits excellent verbal and written communication skills with the ability to convey complex concepts clearly and persuasively to stakeholders at all levels.
Must be eligible to obtain and maintain an Australian Government Security Clearance (NV1 minimum NV2 preferred).
Desirable:
Aviation experience in an aircrew Ops or maintenance environment
Understanding of the Agile software development methodology
Experience in Technical writing or development of user guides
Experience in business analysis and/or testing would be advantageous
Relevant experience and knowledge of Defence Industry with a background in or working closely with the Australian Defence Force within the Aviation sector.
What we will offer you:
A workplace culture certified as a Great Place To Work
Flexible working conditions
Competitive salary (including annual reviews)
Paid Parental leave
Paid Reservist leave
Income protection
Corporate rewards
Salary packaging/Novated leasing
Discounted employee stock purchase plans
Flu shots skin checks and private health insurance discounts
Career development: Online learning mentorship and career pathways
If youre ready to shape tomorrow lets get started. Apply Now!
KBR acknowledges the Traditional Custodians of Country throughout Australia and their continuing connections to land sea community and culture. We pay our respects to Elders past and present.
As a Major Service Provider of the Australian Defence Force an AGSVA security clearance will be required and compliance to International Traffic in Arms Regulations (ITAR). As such our hiring decisions are based on the key requirements of each role and candidates are selected based on their unique strengths and experiences.
#LI-JAW1
Required Experience:
Unclear Seniority
Employment Type
Full-Time
