Manager of Universal Orlando Credit Card Sales Team

At FNBO our employees are the heart of our storyand were committed to their success! Please see below the details of this career opportunity and how it fits into our organizations success.

We believe in a Modern Flexible Workplace and we are continuously exploring advancements in technology and office environments to make it easier to collaborate and connect with customers and coworkers.

The incumbent in this role will work onsite at Universal Orlando100% of the time. Work location is subject to change based on business needs.Lights camera action! Step into a leadership role at the heart of Universal Orlando and drive success as the Manager of the Credit Card Sales Team. Join the FNBO team onsite at the theme park overseeing and empowering a team of skilled Credit Card Ambassadors who are dedicated to introducing guests to the world of exclusive benefits and rewards. As the Manager you will have a unique opportunity to shape the success of a dynamic and talented sales team within an iconic entertainment brand including access to ongoing training and development opportunities to enhance your leadership skills.

Do you enjoy leading teams and building brand awareness Look no further! You will work in a fun fast paced environment.

About This Role:

Key Responsibilities:

Lead mentor and inspire a team of Credit Card Ambassadors to deliver outstanding customer interactions and drive credit card acquisitions.

Develop and execute strategic plans to achieve and exceed sales goals ensuring a consistent and exceptional guest experience.

Provide hands-on coaching training and ongoing development to team members fostering a culture of continuous improvement and growth.

Analyze sales performance data identify trends and implement actionable insights to optimize team performance and results.

Collaborate cross-functionally with park leadership marketing and finance teams to align credit card strategies with broader business objectives.

Lead by example demonstrating best practices in guest engagement effective communication and sales techniques.

Foster a positive and collaborative team environment promoting open communication teamwork and a sense of pride in representing a large theme park.

Develop and implement incentive programs and recognition initiatives to motivate and reward team members for exceptional performance.

Manage scheduling staffing and resource allocation to ensure adequate coverage and optimal guest service levels.

Serve as a point of escalation for complex guest inquiries ensuring timely resolution and guest satisfaction.

Stay informed about industry trends credit card offerings and guest preferences to continuously enhance the credit card sales program.

Comply with all bank policies regulations and laws.

The Ideal Candidate for This Role:

Qualifications:

Proven leadership experience in a sales or customer service role preferably in a retail hospitality or entertainment environment.

Exceptional interpersonal and communication skills with the ability to connect with and influence a diverse range of individuals.

Strategic thinker with the ability to analyze data identify opportunities and develop actionable plans for improvement.

Results-driven mindset with a track record of achieving and exceeding sales targets.

Strong organizational skills attention to detail and ability to multitask effectively in a fast-paced environment.

Ability to inspire motivate and develop a high-performing team fostering a culture of growth and excellence.

Basic understanding of financial concepts credit cards and rewards programs (training will be provided).

Bachelors degree in business hospitality marketing or a related field; or equivalent combination of education and experience.

Bilingual language skills a plus.

Proficiency in Microsoft Office suite and relevant sales management tools.

Ability to work a flexible schedule including evenings weekends and holidays.

Physical Demands:

• Must be able to stand for long periods of time
• Must be able to lift and carry up to 50 lbs
• Must be able to work outdoors in all weather conditions

#IND123

Candidates must possess unrestricted work authorization and not require future sponsorship.

Compensation:

Compensation range (base pay): $64095.00-$108961.00

This role may have a specific starting pay within this range.

Final compensation offer to candidate may vary from posted hiring range based upon work experience education and/or skill level.

Benefits Overview:

We offer a variety of benefits designed to keep you and your family physically and financially healthy. Not only do we offer a competitive salary and work-life balance we offer benefits to match your needs:

• Medical Dental Vision Insurance

• 401k With Matching Contributions

• Time Off Programs

• Health Savings Account (HSA)/Dependent Care

• Employee Banking

• Growth Opportunities

• Tuition Assistance

• Short-Term/Long-Term Disability Insurance

Learn more about FNBO benefits here: additional information regarding compensation and benefits e-mail FNBO at . To ensure you receive a response include the number of this job (listed below) in the subject line of your message.

Job number: R-

Equal Opportunity & Belonging:

FNBO believes that the quality of our employee experience is at the heart of our customer experience. One key pillar of our intended employee experience is Belonging. Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued recognized and empowered to be their authentic selvesno matter their role or where they are in their journey.

Learn more here.

FNBO is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Click here to download EEO is The Law Self-Print Poster

Click here to download EEO is The Law Supplement for Federal Contractors

Click here to download EEO is The Law GINA Supplement

FNBO is an Equal Opportunity/Affirmative Action/Veterans/Disability Employer - Member FDIC

FNBO follows federal law regarding the use of marijuana (this applies to all non-California applicants)

Application Deadline:

All our jobs will be posted for a minimum of 5 calendar days. Job postings may come down prior to 5 calendar days based on volume of applicants.