General Manager
General Manager
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Job Description
Overview
William Penn Hotel
History defines elegance in this classic downtown Pittsburgh hotel. Since opening the doors in 1916 the Omni William Penn Hotel has played a starring role in the city of Pittsburgh hosting movie stars politicians heads of state and leaders of business and industry. A recent multi-million dollar renovation has only enhanced the beauty of this luxury hotel to ensure that generations to come will enjoy the outstanding service guest room accommodations and award winning cuisine that have defined the Omni William Penn Hotel for decades.
Job Description
This position functions as the primary strategic business leader of the Omni William Penn responsible for all aspects of the operation including guest and associate satisfaction human resources financial performance sales and revenue generation and delivering a return on investment to ownership. Leads a team in the development and implementation of property-wide strategies. ensures implementation of brand service strategy and initiatives with the objective of meeting or exceeding guest expectations. In addition the General Manager builds relationships with key customers and membersthrough personal involvement in the sales process. The position ensures Omni Hotels & Resorts sales channels are leveraged and initiates independent and proactive sales activities when appropriate to generate demand.
Responsibilities
- Sets goals and expectations for direct reports.
- Identifies leadership and fosters career development.
- Inspires and motivates team to achieve operational excellence.
- Creates a cohesive leadership team and positive business environment that consistently delivers results
- Develops deployment strategies to market property in order to continue to grow market share.
- Supports the sales strategy by encouraging effective revenue management practices.
- Reviews the STR report competitive shopping reports and using other resources to maintain an awareness of the propertys market position.
- Identifies key drivers of business success.
- Reviews sales goals and strategies to ensure alignment with positioning and pricing
- Ensures sales and revenue engines are leveraged to drive RevPAR improvement year over year.
- Ensures capital expenditure funds are being budgeted and deployed effectively and within program.
- Holds staff accountable for successful performance in a positive manner.
- Utilizes an open door policy.
- Communicates a clear and consistent message regarding property goals to produce desired results.
- Fosters associate engagement to providing excellent service.
- Conducts annual performance appraisals with direct reports according to Standard Operating Procedures.
- Hires executive committee team members who demonstrate strong functional expertise creativity and entrepreneurial leadership to meet the business needs of the operation.
- Works collaboratively with Global Sales Officesto build and nurture strong relationships to aid the business objectives of the resort
- Provides strategic direction and direct support to ensure the success of the group sales team.
- Participates in daily Operations meetings to ensure strong and sustained interdepartmental communications problem resolutionand guest satisfaction
- Participates directly in risk management issues and prevention including legal and workers compensation
- Ensures accurate revenue expense and labor forecasts and execution
- Creates appropriate development plans based on individual strengths development needs career aspirations and abilities.
- Participates in member relations to facilitate retention and acquisition.
Qualifications
- 5 years minimum experience as a General Manager or Resort Manager in an upscale environment.
- Previous experience in a resort environment with seasonal business fluctuations preferable.
- Strong leadership skills
- Excellent communications skills
- Able to motivate team to provide best in class customer service
- 10 years of P&L responsibilities
Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster and its supplement are available using the following links:EEOC is the Law Posterand the following link is theOFCCPs Pay Transparency Nondiscrimination policy statement
If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to.
Required Experience:
Director
Employment Type
Unclear
