Transport Claims Specialist

Location: Barcelona Hub

Within The Global Logistics team provides the center of expertise for Cotys global transport and distribution network. It sets the strategy frameworks guidelines and provides functional expertise in network design across the global supply community and with the logistics community in the regions. It has the responsibility to identify and manage projects that deliver added value to the business in terms of Cost Performance Quality Service Compliance and Sustainability.

The team is ensuring the best service at an optimal cost for all global Air Ocean Road Transport and Warehousing operations together with external logistics service providers. Furthermore it is controlling the global freight budget and providing governance over the Control Tower Operations.

Role

In this role as Transport Claims Specialist you will be responsible for Transport Claims coordination from claim creation to collection for both Global Transport and Europe Regional scope.

You will function as key contact for all parties involved and coordinate the management and resolution of transport-related claims (loss damage & thefts). The role ensures proper documentation investigation and follow-up of incidents with carriers insurers and internal teams to safeguard company assets and recover costs. Next to this the role will support the Freight Audit & Payment team.

This is a very dynamic and interactive role where you will collaborate and orchestrate the activities of a range of internal and external stakeholders to achieve the result. You will be working very closely with the Global Transport Operations team regional teams for domestic transport the Control Tower Security and Legal teams Finance and externally with our carriers and our insurance company.

Claims Processing & Management:

• Digitally register incoming transport claims in the companys claims management system.
• Review delivery documents damage reports and transport documentation to validate claims.
• Ensure claims are submitted to carriers freight forwarders or insurers within agreed timeframes.
• Monitor and follow up on claim status escalations and resolutions.

Investigation & Documentation:

• Support root cause analysis of damages or losses in coordination with logistics warehouse and transport partners.
• Collect and organize necessary supporting documentation (e.g. photos PODs packing lists invoices).

Communication & Coordination:

• Act as a liaison between internal departments (e.g. Customer Service Finance Logistics) and external stakeholders (e.g. carriers insurers).
• Provide updates to stakeholders on claim progress and resolutions.
• Escalation management in case of claims insurance recovery issues.

Process Improvement

Code of Ethics & Compliance

YOU ARE A COTY FIT

If you are driven passionate high energy and able to work under pressure and prioritise conflicting tasks.

As an experienced Transport Claims Specialist you will add value and feel energized from working in a fast-paced diverse and international environment.

Essential:

• Bachelors degree in Logistics Supply Chain Management Business Administration or a related field.
• 13 years of experience in logistics operations customer service transport claims or a related administrative role.
• Good organizational skills and attention to detail.
• Proficient in MS Office (Excel Outlook Word).
• Strong communication skills both written and verbal in English.
• Strong analytical and process skills ability to deliver comprehensive reports.

Desirable:

• Experience working in a multinational or fast-paced logistics environment.
• Basic understanding of international transport modes (road sea air) Incoterms and shipping documentation.
• Familiarity with ERP or transport management systems (e.g. SAP TMS platforms).
• Additional language skills (e.g. Spanish) are a plus.

Personal Attributes:

• Ability to work independently with effective problem solving.
• Customer and results oriented way of working.
• Pro-actively seeking improvement and eager to learn.
• Resilient and able to manage multiple tasks (prioritize) and deadlines.
• Team player with a collaborative mindset.
• Strong sense of responsibility and ownership.

OUR BENEFITS

• Our competitive remuneration and perks will be matched with your experience and knowledge. As our Transport Claims Specialist some of the benefits you will be entitled to are:
• Flexibility/Hybrid working model (flexible working time and work from home up to 50%)
• Ticket restaurant (daily diet for meals)
• Company products / Access to the company shop
• Health insurance

RECRUITMENT PROCESS

• Screening with Recruitment team
• A first online/in-person interview with hiring managers
• A second interview (optionally)
• Feedback Verbal offer
• You will receive a proposal with the terms of employment.

ABOUT COTY

Coty is one of the worlds largest beauty companies with an iconic portfolio of brands across fragrance color cosmetics skincare and body care. At Coty we celebrate the entire human kaleidoscope and cultivate a culture of fearless kindness. Therefore we are proud to be an equal opportunities employer. We do not discriminate against any candidate or employee and strive to be an open inclusive and diverse workplace where all employees can be their authentic self.

Join us in making over the world of beauty!