Technical Account Manager - Bilingual (Spanish)
Technical Account Manager - Bilingual (Spanish)
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Salary Not Disclosed
1 Vacancy
Job Description
SOTI is committed to providing its employees with endless possibilities; learning new things working with the latest technologies and making a difference in the world.
Who We Are
It all started with a classic story about one developers vision. In 1995 Carl Rodrigues President and CEO of SOTI has developed solutions for managing mobile device screens from a desktop. An innovation that has put him ahead in what is now one of the largest growing markets Enterprise Mobility Management (EMM). At SOTI we have demonstrated commitment to staying at the forefront of mobility management and security. We are deeply committed to researching and developing solutions that address todays toughest mobility challenges. We strive to go where nobody has gone before.
What were looking for
Were looking for a Financial Analyst FP&A to become a key member of our Financial Planning and Analysis team. Within this role you will prepare and analyze business results on periodic basis and foster strong working relationships with your internal clients/partners.
Whats in it for you
The People - From our humble origins in our founders basement to our industry-leading position today SOTI has worked hard to foster a company culture that we can all believe in. A culture that emphasizes personal growth continuous innovation and fun.
The Growth - Our environment fosters new ideas fresh perspectives and the ability to take them over the goal line. SOTI is a fast-paced environment with a global reach that encourages you to make your mark and be part of something big!
The Technology - Youll get the chance to take on complex and innovative AI projects as part of highly collaborative and agile teams. You will work alongside SOTIs partners including leading tech giants keeping you at the forefront of emerging technologies.
What Youll Do
- Provide subject matter expertise on the configuration of SOTI MobiControl Mobile Device Management software to meet project deliverables which would include activities such as software installation application configuration testing and troubleshooting.
- Undertake Discovery Calls with customers to gather requirements for Work Orders
- Complete Scope of Work documents details detailing the works agreed with customers and recommending necessary SOTI products and services to enable the sales account manager to produce a timely and accurate quotation.
- Carry out Work Orders taking the form of Implementations Migrations and Upgrades to SOTI software both remotely and on-premises at a time and place to suit customer and business needs.
- Deliver remote and customer-site training courses on SOTI software.
- Act as a Technical Account Manager (TAM) for a small number of SOTI Enterprise Support Customers. The TAM role involves acting as a customer advocate point of escalation for issue resolution and trusted advisor to customers. The TAM role involves taking responsibility for customer success and happiness with SOTI products and services and working closely with colleagues in Support to ensure the customers support needs are being met.
- Provide feedback to the SOTI software development team to assist in any product fixes enhancements etc.
- Assist Support and Pre-Sales teams with technical issues as needed and assist in software quality assurance activities if required including testing and documentation of product issues.
- Develop and improve documentation to support the standard implementation and support processes.
- Document all Work Orders and Support Cases accurately in a timely manner.
- Log all testing troubleshooting and research done of all known issues workarounds and general information to add to the support knowledge base.
- Willingness to travel (approx.5-10%)
Qualifications
- Minimum 5 years in advanced technical positions (implementation specialist technical support solutions architect) direct customer advocacy and engagement experience in post-sales or professional services functions and working in a complex IT environment.
- Strong interest in mobility solid understanding of leading and emerging mobile technologies along with working knowledge of Android Apple & Windows Operating Systems.
- Excellent problem solving problem resolution & analytical skills.
- A quick learner with the ability to comprehend and explain complex technical concepts to a variety of audiences.
- Solid communication skills along with the ability to build and manage trusting relationships with large enterprises.
- Ability to multitask and balance competing requirements.
- Ability to train a variety of audiences on the use of SOTI software (in person or remotely).
- Excellent verbal and written communication skills.
- Proactive and ability to work with minimal direct supervision.
- Take and lead initiatives to successfully complete assigned projects.
- Experience in MS SQL (scripting & administration).
- Robust understanding of Networking concepts and principles (incl. certificates SSL/TLS firewalls & routing).
- Windows Server administration (LDAP/AD services & troubleshooting).
#LI-VA1
If you want to bring your ideas to life apply at SOTI today.
We are committed to providing accessible employment practices that are in compliance with the requirements under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation during any stage of the recruitment process please notify People & Culture at .
Please note that SOTI does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with agency/recruiter SOTI will not consider or agree to payment of any referral compensation or recruiter fee.
Required Experience:
Manager
Employment Type
Full-Time
