Job Summary: We are looking for an Assistant General Manager/Operations Manager toassist in managing under the direction of the General Manager the day to day activities/functions of hotel operations to ensure guest satisfaction ensures that all policies and procedures are followed in order to uphold company standards and maximize hotel profitability. Act/perform duties as the General Manager in his/her absence.
Benefits
Competitive Pay
Paid Time Off
Employee Rate Discounts for Hotel Stays
Team Work Environment
Opportunities for Growth
Responsibilities
Manage the day-to-day operations and assignments of the hotel staff. Assist the General Manager in the development and communication of strategies and goals. Ensures systems and procedures are in place and followed for guest safety and security
Directly supervisethe hotel staff. Ensure that all staff is properly trained and supplied with the equipment and tools needed to effectively perform their job functions/duties
Assist General Manager in the execution development and monitoring of financial and operation plans for the hotel
Manage hotel operations for front and back office revenue and reservation functions to ensure superior guest services the security of monies credit card transactions guest information and that established/set goals are achieved
Manage Maintenance and Housekeeping functions to ensure compliance with quality and brand standards in all areas of the hotel. Establish and implement procedures for routine inspections of all guest rooms/suites and public areas guest rooms/suites linens lobby areas public restrooms furnishings fixtures and equipment etc. are clean and/or in good repair/working conditions
Responsible for preventative maintenance programs ensure programs are in place to protect the physical assets
Advise and/or initiate salary/wages disciplinary or other staffing/human resources-related actions in accordance with Company rules and policies
Monitor/report inventory and order supplies in a timely and efficient manner
Monitor and report variances against budget; and control labor costs and other expenses
Establish and implement appropriate service guidelines in order to ensure complete guest satisfaction. Respond to guest complaints and/or concerns in a timely and professional manner
Make recommendations for capital improvements to enhance the assets of the company and brand loyalty
Conduct weekly meetings with Maintenance Housekeeping and Front Desk personnel to ensure hotel objectives/goals are met
Network and maintain communication with outside contacts
Interact with guests to guarantee their total satisfaction
Interact with Management Company Owners and/or Principals regarding operation updates and current issues
Comply and keep in communication with regulatory agencies regarding safety and compliance matters
Address and resolve any vendor issues/concerns
Serve as Manager on Duty as assigned
Perform other duties as assigned
Qualifications
Experience in operations or some prior general management experience or an equivalent combination of education and experience. Type and level of experience required may vary slightly based on size and complexity of operation
Must speak fluent English. Other languages preferred
Excellent communications skills;ability to interact with guests employees and third parties that reflects highly on the hotel the brand and the Company
Excellent reading and writing abilities are
Mathematical skills including basic math budgeting profit/loss concepts percentages and variances are utilized on a day to day basis
Problem solving reasoning motivating organization and training abilities are used often
Ability to travel to attend workshops trade shows conventions etc.
May be required to work nights weekends and/or holidays
Regular attendance is essential
Work indoors and out
Often deal with hazardous materials including bodily waste and cleaning chemicals
Ability to lift up to 50 pounds
Maintain a well-groomed and professional appearance
About Us: American Hospitality Management Inc. (AHM) is a nationwide award-winning hospitality management group servicing limited and full service hotels extended stay and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another supports each other and assists each other whenever we are able.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
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