At Amazon were working to be the most Customer-centric company on earth. One customer experience that were constantly looking to take to a new level is how we fulfill and deliver their orders. Our goal is to exceed the expectations of all our customers by ensuring that their orders no matter how large or small are delivered where and when they need them as quickly accurately and cost effectively as possible. To meet this goal Amazon is continually striving to innovate and provide best in class service levels through the introduction of pioneering new products and services in the last mile delivery space. We are doing this by building a world class last mile operation significantly complimented by Amazon Flex. Amazon Flex works directly with independent contractors called Delivery Partners to make deliveries to our customers. With Amazon Flex individuals can now be their own boss delivering Amazon packages.
Within Amazon Flex we are rapidly growing as we stand up new stations and programs to facilitate rapid growth for Amazon. As the Program Manager for Flex Launches you will plan and execute ahead of sites launching in a dedicated business. To achieve your goals you will work with functions that cut across the organization; including planning capacity marketing and business partners. You will identify defects or opportunities for improvement in our processes and drive new processes and automation to eliminate the defects and more effectively communicate risks and opportunities in the launch space.
Key job responsibilities - Work closely with pricing marketing capacity management planning business partners and configuration teams on all new site/program launches - Support new station and program launches including working with other programs and product management team leaders that wish to leverage Flex as a last mile solution - Make difficult resource trade-offs and align leadership on inputs outputs and priorities. - Communicate effectively to all stakeholders as to the status of a launch - Facilitate continuous improvement for pre-launch processes
- 5 years of program or project management experience - Experience using data and metrics to determine and drive improvements - Experience owning program strategy end to end delivery and communicating results to senior leadership
- 5 years of driving process improvements experience - Masters degree or MBA in business operations human resources adult education organizational development instructional design or related field
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
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