Intake Coordinator
Intake Coordinator
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 81250 - 102400
1 Vacancy
Job Description
Job description: The Intake Coordinator is responsible for managing the intake process for the Land Rights Teams projects and/or inquiry requests. This involves handling communications through various platforms such as SAP Outlook and Salesforce ensuring all requests are accurately documented prioritized and tracked. The Intake Coordinator collaborates closely with the Land Rights team and Functional Areas to gather and clarify requirements before routing them to the appropriate Land Rights team members. The role also includes tracking the status of requests ensuring timely follow-up and resolution and helping to streamline processes. The goal is to ensure all requests align with the Land Rights teams objectives and priorities ensuring seamless project and service deliveries.
Scope of work:
Supporting the Land Rights workstreams with the intake process. Ensuring that new relocation projects or requests are reviewed and assigned in Salesforce within 48 hours of receiving the email notification. If theres a question regarding a project/request or clarification is needed to determine if a project/request needs to be assigned to a Land Agent an email or a meeting should be scheduled in a timely manner with the Land Rights Supervisor to accurately determine the project/request.
Primary duties and responsibilities:
- Manage intake whether it be by an email notification or email distribution inbox.
- Determine if a notification is a Utility Relocation request Liability Determination or Determination of Rights. There might be instances where a different Support Type might be needed; this can come at the direction of the Land Rights Supervisor.
- Ensure that the job aids and instructions created for the intake process are being followed.
- Communicate with Land Rights Supervisor and/or Land Agents as needed.
- Ensure Salesforces Records are cratered within 48 hours of receiving the notification/request.
- Add supporting documentation provided or available in SAP to the Salesforce record.
- Add notes in the Comment section in SAP.
- Help create Salesforce Reports and Dashboards.
- Provide feedback and input to improve the process.
This is a hybrid role that will require quarterly meetings in San Ramon or Sacramento office
Required Qualifications:
- 2-3 years experience in Project Management or a related field or equivalent experience.
- Experience in project coordination land rights utility relocation or a related field.
Knowledge and skills:
- Demonstrate strong proficiency in Microsoft Outlook Word Excel and Teams.
- Harnessexperience with SAP and Salesforce.
- Exhibitstrong problem-solving and analytical skills.
- Applybasic knowledge of database management and tracking systems.
- Communicateeffectively with various teams using strong interpersonal skills.
- Organizeand manage time efficiently with excellent organizational skills.
- Initiate tasks and projects with self-motivation.
Not quite right for you For a full listing of all our openings please visit us at: We Are:
ENTRUST Solutions Group an ENR Top 100 company is a community of people 3000 strong who are committed to our clients and each other. We provide comprehensive and dependable engineering consulting and automation services to gas and electric utilities telecommunication service providers pipeline operators and industrial companies.
In return for top talent ENTRUST Solutions Group offers:
- Generous paid time off and benefits
- 401(k) retirement program with a company match
- Career development programs
- Tuition reimbursement
- Flexible work schedule
To learn more about ENTRUST Benefits and Culture please visit our company LinkedIn page and follow us at:
- This position pays between $81250-$102400 annually and is an exempt position.
- Benefits offered include company sponsored medical dental vision and 401(k) plan with company match. Also offered are tuition reimbursement voluntary life disability critical illness accident and hospitalization plans. HSA or FSA medical accounts and FSA dependent care and transportation/parking accounts are also available. These benefits are subject to employee contribution amounts generally set annually.
- Full time employees are eligible to earn PTO hours.
- May be eligible for discretionary bonus as determined by the company.
ENTRUST Solutions Group is proud to be an Equal Employment Opportunity employer. We celebrate diversity and do not discriminate based on race religion color national origin sex sexual orientation age veteran status disability status or any other applicable characteristics protected by law.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. ENTRUST Solutions Group does not accept unsolicited headhunter or agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with ENTRUST Solutions Group.
#LI-LL1
Required Experience:
IC
Employment Type
Full-Time
