Customer Service Consultant
Customer Service Consultant
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Job Description
As part of our team youll be the go-to problem solver for our residential customers supported by comprehensive training that sets you up for success and career growth.
In this call-center role youll handle inbound calls and tackle everything from basic troubleshooting to identifying and resolving faults.
Join a team where your potential is recognised and your future is full of possibilities!
Internally referred to as a Customer Service Consultant.
At Aussie Broadband we believe difference is something to celebrate. Being advocates for Inclusion and Diversity means our team can bring their whole selves to work and allows us to better represent our customers and the communities that we serve. As a proud Equal Opportunity Employer supporting and celebrating difference is just one way that we demonstrate our value of Be good to people everyday.
Join us as we continue to grow and make a mark as the 5th largest telco in Australia!
Why work for Aussie
Founded in regional Victoria almost 20 years ago we are local from the ground up. What started in a living room in Morwell has now expanded to every corner of Australia - were growing fast and not slowing down!
Our fantastic culture lives and breathes our values:
Dont be ordinary be awesome
Think BIG
No bullsh*t
Be good to people
Have fun
We care about our community through our Pledge 1% commitment sponsorship programs and our paid staff community service leave offering.
But dont just take our word for it We have been named one of the top employers in Australia by HRD magazine.
The good stuff
26 weeks paid parental leave for both primary and secondary caregivers (in addition to any government-paid leave)
Discounted internet up to the value of $109 per month
20% off our Mobile services
Day to day benefits like Employee Assistance Program (EAP) discounts with big names like Origin Specsavers HCF and many more
Celebrating you! With monthly rewards and recognition
Internal training and resources for you to continue to learn grow and achieve your career goals
Yearly allowance for amazing Aussie merch
Fitness Passport for access to multiple gyms and pools across Australia
Lets talk about you
Based in Gippsland this role starts at our Morwell office before moving to our new Traralgon location early next yearright in the heart of the community we serve.
Working in 8-hour shifts in our call centre you will be working on a rotational roster between 8am and 12am Monday to Sunday and public holidays.
We require all candidates to commit to working 37.5 hours per week (full time hours).
Familiarity with the telco industry is preferred but not essential
Background or strong interest in the world of IT and tech
Background in accounts or customer service
Moderate computer skills and basic data entry
Effective communication consultation and empathy
How will you support our Why
Meet our customer service standards and targets
Address technical and account assistance requests via various channels
Meet customer service standards and call handling targets
Attempt to diagnose and resolve non-service related cases
Handle conflict resolution and escalate complaints when necessary
Follow standard help desk and account procedures and privacy laws
Ready to join
Hit the apply button to submit your application and our fantastic team will be in touch!
Even if you feel you dont meet all the requirements wed still love to hear your story. We like to think outside the box with the people we hire.
If you have any questions get in touch today with our team at
Just a heads up we cant take applications through email so make sure you apply via the job link weve set for this role so you dont miss out!
Required Experience:
Contract
Employment Type
Part-Time
