Support Engineer - English - Romania
Support Engineer - English - Romania
Posted on :
21-07-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Position: Support Engineer
Location: Romania - Remote
Employment type: 18 month contract
DUTIES AND RESPONSIBILITIES:
Customer Support & Technical Resolution
- Own investigate and resolve complex technical issues for customers acting as a trusted advisor.
- Collaborate across teams and leverage diagnostic tools and troubleshooting best practices.
- Manage escalations and create incident reports for engineering or product teams.
- Drive technical collaboration with Engineering Services and Regional Support teams.
- Lead or contribute to peer communities and knowledge-sharing initiatives.
Product & Process Improvement
- Engage with Engineering and Supportability teams to identify product defects and suggest improvements.
- Provide feedback based on customer engagements to enhance product functionality and supportability.
Participate in triage and case review meetings to accelerate issue resolution and share
REQUIREMENTS:
A good understanding of two or more of the following technologies is a must:
- Azure Fundamentals (Cloud Concepts Networking Compute)
- Azure Resource Management (Subscriptions RBAC Admin Roles)
- Microsoft Entra ID Administration (User Group Domain Management Applications)
- Entra Collaboration Solutions (B2B B2C)
- Identity Models: Managed (PHS/PTA) vs Federated
- Hybrid Identity Solutions
- Windows Active Directory Services (ADDS FSMO GPOs Replication)
- Windows Networking (TCP/IP DNS DHCP)
- Microsoft 365 Identity and Access Management
Preferred Technical Experience:
- AAD Connect DirSync MIM/FIM
- Active Directory Federation Services (ADFS) or third-party federation
- Privileged Identity Management (PIM)
- SaaS Application Provisioning
- Microsoft Entra ID authentication libraries such as Azure Active Directory Authentication Library (ADAL) Microsoft Authentication Library (MSAL).
- Server-side OAuth protocol libraries such OWIN OpenID Connect or Katana.
- PowerShell scripting
- Diagnostic tools (Netmon Wireshark Fiddler)
- Troubleshooting skills in Http and basic Networking traces analysis.
Additional Technologies (Nice to Have)
- Windows Server and Client OS
- Exchange Server SQL Server
- Graph API
- Modern Authentication Protocols (SAML OAuth)
- Seamless SSO ADAL/MSAL libraries
Language Requirements
- Fluent in English (reading writing speaking)
Experience
- 5 years in customer-facing technical support roles
- Proven experience with Microsoft Entra ID ADFS SSO Identity Protection Azure MFA
- Experience supporting large-scale enterprise environments (1000 users)
- Familiarity with system administration PKI DNS virtualization and networking
- Strong problem-solving communication and collaboration skills
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic international team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- 9 AM 6 PM
- Private health insurance
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
