Support Engineer - English - Romania
Support Engineer - English - Romania
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Job Description
Position: Support Engineer
Location: Romania - Remote
Employment type: 18 month contract
DUTIES AND RESPONSIBILITIES:
Customer Support & Technical Resolution
Customer Support & Technical Resolution
Own investigate and resolve complex technical issues for customers acting as
a trusted advisor.
Collaborate across teams and leverage diagnostic tools and troubleshooting best
practices.
Manage escalations and create incident reports for engineering or product teams.
Drive technical collaboration with Engineering Services and Regional Support
teams.
Lead or contribute to peer communities and knowledge-sharing initiatives.
Product & Process Improvement
Engage with Engineering and Supportability teams to identify product defects and
suggest improvements.
Provide feedback based on customer engagements to enhance product
functionality and supportability.
Participate in triage and case review meetings to accelerate issue resolution and
share insights.
REQUIREMENTS:
Essential Technical Skills - A good understanding of two or more of the following
technologies:
- Azure Fundamentals (Cloud Concepts Networking Compute)
- Azure Resource Management (Subscriptions RBAC Admin Roles)
- Microsoft Entra ID Administration (User Group Domain Management
Applications) - Entra Collaboration Solutions (B2B B2C)
- Identity Models: Managed (PHS/PTA) vs Federated
- Hybrid Identity Solutions
- Windows Active Directory Services (ADDS FSMO GPOs Replication)
- Windows Networking (TCP/IP DNS DHCP)
- Microsoft 365 Identity and Access Management
Preferred Technical Experience: Competencies and experience with some of the below
technologies:
- AAD Connect DirSync MIM/FIM
- Active Directory Federation Services (ADFS) or third-party federation
- Privileged Identity Management (PIM)
- SaaS Application Provisioning
- Microsoft Entra ID authentication libraries such as Azure Active Directory
- Authentication Library (ADAL) Microsoft Authentication Library (MSAL).
- Server-side OAuth protocol libraries such OWIN OpenID Connect or Katana.
- PowerShell scripting
- Diagnostic tools (Netmon Wireshark Fiddler)
- Troubleshooting skills in Http and basic Networking traces analysis.
- Additional Technologies (Nice to Have)
- Windows Server and Client OS
- Exchange Server SQL Server
- Graph API
- Modern Authentication Protocols (SAML OAuth)
- 5 years in customer-facing technical support roles
- Proven experience with Microsoft Entra ID ADFS SSO Identity Protection Azure
MFA - Experience supporting large-scale enterprise environments (1000 users)
- Familiarity with system administration PKI DNS virtualization and networking
Strong problem-solving communication and collaboration skill
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic international team with a positive and friendly atmosphere
- Guidance and tools to reach career potential
- 9 AM 6 PM
- Private health insurance
Employment Type
Full Time
