AZ - AZDOR - 7550 - Education and Compliance - Call Center Agent
AZ - AZDOR - 7550 - Education and Compliance - Call Center Agent
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Job Description
Contract: 08/04/2025 to 6 Months from Project Start Date.
Rate: $20/ hr on W2 (All Inclusive)
Location: 1600 W. Monroe St. Phoenix AZ 85007
Tentative Shift Hours: Monday to Friday 8 AM to 5 PM (40 Hours/Week).
Closing Date & Time: 7/23/2025 1:00:00 PM
NEW SUBMISSIONS ONLY. PLEASE DO NOT SUBMIT CANDIDATES THAT WERE SUBMITTED TO POSTING . Any repeat candidates will be rejected.
Candidates MUST be located within 1 hour of Phoenix or Tucson.
Interviews will be remote. First day of work will be onsite for orientation but will be remote after this. Estimated to last 6 months but can be extended past this date.
Job Description:
- Responsible for professionally and courteously serving customers by handling all inbound
- telephone calls pertaining to Individual and Business-related tax compliance delinquency and
- general information requests. To succeed in this position candidates should have a bias for
- doing the right thing and serving others with a positive attitude.
This position includes the following:
- Answering incoming phone calls in a fast-paced environment
- Resolving Tier 1 level issues
- Reviewing taxpayer accounts
- Verifying gathering and simultaneously updating key information
- Educating taxpayers of online resources and current tax policies
- Submitting requests for payment arrangements
- Documenting actions taken into multiple systems
- Participating in all team engagement activities
- Meeting performance expectations
Skills Required:
- Strong ability to multitask
- Basic use of Microsoft Word Excel and Google Workspace
- Basic math skills are required - addition subtraction multiplication and division.
- Communicate well both in writing and verbally
- Great interpersonal skills
- Retain knowledge easily
- Creative in problem solving
- Goal oriented
- Organized
Skills Preferred:
- Spanish-speaking
- Experience Required:
- Previous two positions should each be at least one consecutive year in a fast-paced call
- center.
- National call centers in industries such as finance/banking insurance
- telecommunications (not technical support)
Experience Preferred:
- Experience with participating in process improvement activities basic math skills history of working in banking.
Education Required:
- High school diploma or equivalent
Education Preferred:
- Associates Degree or higher
Additional Information:
- This position has the possibility of future permanent employment for agents that are able to successfully perform the duties of the position demonstrate dependability and culture
alignment.
- Selected candidates must abide by the required pre-employment checks including state and federal criminal background check fingerprinting and Arizona tax filing records check for the previous 5 years.
- Candidates must live in the Greater Phoenix Metro area and be able to attend 1st day
orientation in person.
- Must have the ability to work a flexible schedule as dictated by business needs within
our operating hours 7:45am to 5:15pm Monday through Friday.
- Training is an intensive 3 weeks from 8:30am to 5pm.
- Attendance is critical as learning and applying knowledge is continuous for this role.
- Fully remote position
- Hardwired internet access with sufficient bandwidth to handle applications required for
the job duties.
- If using a 5G router please bring this on day 1 so the IT department can prepare it to
work with issued equipment.
- Short stint work history will likely not make it to the interview.
- Call center history should not be switchboard operation/dispatch transferring calls.
- Candidates must have the ability to transport equipment from office to home (micro
desktop 2 monitors keyboard mouse headset) - not public transportation.
- Candidates MUST have 1 year of recent call center experience.
Employment Type
Full-time
