SR. CAPTAIN
SR. CAPTAIN
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Job Description
Company Overview:
K Damani Hospitality Pvt Limited is a distinguished entity in the hospitality sector committed to delivering exceptional service and creating memorable experiences for our guests. Our mission is to foster a welcoming environment that emphasizes quality innovation and customer satisfaction. We believe in teamwork integrity and continuous improvement ensuring that our staff is as valued as our clientele. We are now seeking a dedicated individual to join our team as a Sr. Captain.
Role Responsibilities:
- Lead and manage service team during shifts ensuring efficiency and high standards.
- Oversee guest experience anticipating their needs and addressing any concerns promptly.
- Train new team members in service protocols and hospitality skills.
- Coordinate between kitchen and service staff for timely food and beverage delivery.
- Implement and maintain sanitation and safety regulations.
- Assist in creating and updating the restaurants menu as required.
- Assist with inventory management and control to minimize waste.
- Develop and execute promotional activities to enhance guest engagement.
- Engage with guests to gather feedback and improve service offerings.
- Resolve conflicts and make decisions in the best interest of guests and staff.
- Participate in regular staff meetings to discuss performance and improvement opportunities.
- Manage reservations and optimize seating plans for maximum efficiency.
- Ensure compliance with health and safety regulations.
- Assist in maintaining cleanliness and organization within the dining area.
- Attend training sessions to stay updated on hospitality trends and best practices.
Qualifications:
- Minimum 3 years of experience in a restaurant or hospitality environment.
- Proven track record in a supervisory role.
- Excellent verbal and written communication skills.
- Strong organizational and leadership skills.
- Ability to work under pressure in a fast-paced environment.
- Knowledge of food and beverage service standards.
- Understanding of culinary practices.
- Ability to manage multiple tasks simultaneously.
- Strong problem-solving skills.
- Able to work flexible hours including weekends and holidays.
- Current Food Handlers Certificate (or ability to obtain one).
- Strong customer service orientation.
- Capability to train and mentor junior staff.
- Familiarity with POS systems.
- Passion for the hospitality industry.
- Able to adapt to changing situations.
leadership,training and mentoring,leadership skills,inventory management,familiarity with pos systems,communication skills,organization,problem-solving,customer service,conflict resolution,culinary practices,time management,food and beverage service standards,communication,team management
Employment Type
Full Time
