Desktop Support Technician L2 MX
Desktop Support Technician L2 MX
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Job Description
Excis is a global IT support leader globally driven by innovation and collaboration. We re looking for a proactive Desktop Support Technician to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where you ll look forward to coming to work every day.
- Client in 190 countries
- 6000 Engineers
- 200 Enterprise Clients
We foster an open friendly and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together we put our people first.
Start your journey with Excis and grow with us!
What You ll Do:
- Provide onsite and remote support for Windows and Apple devices handling IMAC tasks and troubleshooting across multiple platforms including support for executive/VIP users.
- Manage hardware refreshes warranty repairs printer and AV system setup inventory control asset tagging and maintain asset management with regular reporting.
- Coordinate equipment shipments returns vendor repairs and ensure timely resolution of service requests and incidents while assisting with walk-up support and new hire onboarding.
Why Join Us:
At Excis your work matters. You ll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career Apply now to join Excis Av. Constituci n 2050 Piso 37 Monterrey Mexico and be at the forefront of IT support excellence!
Requirements
What You Need:
- Minumum 2 years IT support experience with Windows 10 macOS Microsoft Office and Windows OS deployment; strong networking basics.
- Experience supporting printers AV systems executive users asset management and reporting tools.
- Excellent customer service communication organization multitasking and documentation skills.
- Fluent in Spanish and English (Both at business level)
- Preferred: Experience in automotive manufacturing MCP and/or A certifications and background in help desk or call center environments.
Experienced a Desktop Support Engineer in Monterrey, Mexico
Education
Experience: Minimum of 2 years in IT troubleshooting and a good soft communication skills
Employment Type
Full Time
