Senior Service Designer
Senior Service Designer
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Salary Not Disclosed
1 Vacancy
Job Description
As a Senior Service Designer you will be responsible for shaping the future of our Consumer Platform by leading service design and research activities. Working closely with Product Engineering and other key stakeholders you will drive the experience definition consolidate disparate systems and deliver a cohesive efficient and scalable platform that supports Nines strategic goals.
Our new Consumer Platform aims to create seamless unified user experiences across all of Nines digital products (including 9Now Sydney Morning Herald The Age Australian Financial Review and more). It will encompass universal capabilities for identity marketing communications subscription management billing payments and personalisation enabling deeper audience engagement and growth.
While your main focus will be on Consumer Platforms you will sit within the Publishing team and play a key role in collaborating with product designers and stakeholders to apply human-centered service design methodologies enhancing user experiences and improving operational efficiency across our publishing products.
Our team prides itself on its curious creative inclusive and empathetic culture and youll be joining a team with a clear purpose and identity.
What youll do:
Co-design and drive the delivery of future-state experiences working at both a long-term strategic level to shape our vision and a detailed level to ensure impactful solutions. Your work will serve common user needs across our diverse brands while meticulously catering to the unique requirements and identities of each.
Facilitate workshops across Product Engineering Marketing and Editorial to align on goals and uncover critical user and business needs
Prototype and test service concepts across all touchpoints - digital and organisational - to validate improvements before significant investment.
Apply systems thinking to connect internal tools teams processes and interfaces translating complex concepts into clear human-centered service flows and experience models.
Influence platform and product strategy through HCD identifying innovation opportunities and balancing user needs operational realities and commercial objectives.
Create and maintain high-quality service artifacts (like blueprints and ecosystem maps) to provide clarity and direction across diverse brands and systems.
Contribute to UX design and thinking collaborating with product designers to enhance end-to-end user experiences drive innovation and boost operational efficiency.
Mentor and coach designers and stakeholders in service design methodologies fostering a culture of service thinking and user-centricity throughout the Design organisation.
Qualifications :
What were looking for:
6 years of Service Design experience or similar role with a strong portfolio showcasing impactful solutions.
A Bachelors degree in a relevant field or equivalent such as Service Design Design Research Interaction Design or related discipline.
Ability to lead complex service design projects from concept to launch.
Expertise in qualitative and quantitative research methods and their application.
Proficiency in service design tools like blueprinting journey mapping and prototyping.
Strong leadership facilitation and collaboration skills to influence cross-functional teams.
A proactive strategic and results-oriented approach thriving in fast-paced environments.
Desirable:
Proficiency in business process or organisational design.
A solid grasp of UX/UI design principles.
Skill in using UX/UI tools like Figma (or similar industry-standard software).
Additional Information :
How we work
At Nine our flexible work options vary by role and team. Depending on the position this may include flexible hours hybrid work or part-time arrangements. We welcome discussing your flexibility needs during the hiring process - just ask the Talent Acquisition team.
Our employee benefits include:
- 18 weeks paid parental leave with no distinction between primary and secondary carers.
- Access to Employee Exclusives program - a way of getting closer to our incredible brands offering unique experiences behind-the-scenes access and awesome perks.
- Digital newspaper subscription to our mastheads.
- Annual gift voucher for Stan subscription.
More info at Nine Careers.
Our Commitment to Diversity and Inclusion:
Were committed to a safe respectful and inclusive Nine. From day one youll be encouraged to bring your whole self to work and will be supported to perform at your best.
We encourage applications from Aboriginal and Torres Strait Islander people people with disabilities and of all ages genders nationalities backgrounds and cultures as we recognise the importance and value of diverse perspectives. Should you require any adjustments to the recruitment process please advise us when you apply.
Work rights: Please note to apply for this role you must already have the right to lawfully work and live in Australia.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
