Senior Product Support Specialist
Senior Product Support Specialist
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Job Description
Company Description
BlueStar is a leading global solutions-based distributor of Point-of-Sale Bar-coding data collection radio frequency identification (RFID) Security and Wireless mobility products. BlueStar works exclusively with Value Added Reseller Partners providing them with complete solutions at competitive prices. The company brings unequaled expertise to the market offers award-winning technical support and is an authorized service center for a growing number of manufacturers.
We are looking for an experienced product support specialist to join our team. This position is responsible for providing internal product support for the vendor line as well as creating and analyzing trend data/reports.
Job Description
- Support sales team on all product questions and inquiries.
- Responsible for managing the launch of new products including coordinating with purchasing and sales to ensure a smooth launch.
- Oversee the sunsetting of legacy products.
- Responsible for managing pricing updates increases and decreases.
- Maintain content on BlueStore.
- Create and monitor part loads.
- Load vendor approved special pricing as needed.
- Work with purchasing to help manage inventory levels stock rotations supply chain constraints etc.
- Process demo and seed requests.
- Coordinate updates to the Partner Program including adding new partners to our system as well as updating existing ones.
- Distribute track and manage vendors lead program.
- Create and maintain useful content/tools for internal Intranet.
Other duties:
Analytics Reporting and Automation
- Supply all required vendor reports (POS Inventory Backlog).
- Custom POS reports for VARs.
- Produce and maintain trend reports in Power BI and Excel.
- Collaborate closely with others to develop automation tools that streamline operations and enhance overall business efficiency.
Qualifications
- Knowledge of mobile computing advanced data capture printing and RFID products
- Competence using Microsoft Excel for data analytics. Power BI is a bonus.
- A four-year college degree and 3 years of work experience in the channel is preferred.
- Understand distribution models and basic concepts of reseller channels.
Required Experience:
Senior IC
Employment Type
Full-Time
