IT Specialist
IT Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Responsibilities & Qualifications
RESPONSIBILITIES
- Provides first contact and incident resolution to customers with hardware software and application problems. Includes both customer telephone support as well as electronically submitted requests
- Provides polite and friendly customer service
- Stay up to date and be familiar with CSfC capability packages
- Hands on experience with maintaining Red Hat Enterprise Linux (RHEL) and Virtual Desktop Infrastructure (VDI)
- Stay up to date on CSfC-approved products and versions.
- Utilize network monitoring and testing tools to verify the health and availability of the network and associated service applications
- Utilize troubleshooting methods and tools (i.e. ping trace route) to diagnose or resolve incidents. Efficiently escalate incidents to the appropriate group when required
- Augment cybersecurity monitoring staff and system engineer as needed
- Documents incident status and solutions in incident database tools.
- Update and maintain end user guides knowledge-based articles and other technical documentation as assigned
- Provides answers to Frequently Asked Questions or solutions to common problems as part of a customer self-help capability
- Support briefings and advocacy in helping the client adopt the CSfC service offering
- Willingness to occasionally work evenings and weekends required for outages or maintenance efforts
- Perform special projects and other duties as assigned.
REQUIRED QUALIFICATIONS
- Must have an active Secret Clearance
- 3 or more years of experience in service desk support
- Hands on experience with maintaining RHEL and VDI
- BA/BS 5 years; AA7 years
CERTIFICATIONS
- One of the following DoD8140 Certifications:
- EC-Council Certified Network Defender (CND)
- GIAC Foundational Cybersecurity Technologies (GFACT)
- GIAC Security Essentials Certification (GSEC)
- Comptia Security CE
- A Computing Environment Certification (e.g. MCSA Linux CCNA etc) Preferred
Overview
We are seeking an IT Specialist to join our team supporting Network Enterprise Technology Command (NETCOM) in Fort Liberty NC.
As a Help Desk Support Specialistsupporting a federal government customer you will be trusted to perform first level contact and incident resolution to customers with software and application problems. Includes handling both customer telephone support as well as electronically submitted requests.
TekSynap is a fast growing high-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. Technology moving at the speed of thought embodies these principles the need to nimbly utilize the best that information technology offers to meet the business needs of our Federal Government customers.
We offer our full-time employees a competitive benefits package to include health dental vision 401K life insurance short-term and long-term disability plans vacation time and holidays.
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The safety and health of our employees is of the utmost importance. Employees are required to comply with any vaccination requirements mandated by contract applicable law or regulation.
By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging respond STOP. As part of the application process you agree that TekSynap Corporation may retain and use your name e-mail and contact information for purposes related to employment consideration.
Additional Job Information
WORK ENVIRONMENT AND PHYSICAL DEMANDS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Location: Fort Liberty NC
- Type of environment: Office
- Noise level: Low
- Work schedule: CONUS Schedule is day shift Monday Friday with alternating on-call weekend schedule. May be requested to work evenings and weekends to meet program and contract needs.
- Amount of Travel: Less than 20%
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee is regularly required to use hands to handle feel touch; reach with hands and arms; talk and hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop kneel crouch or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision distance vision peripheral vision depth perception and ability to adjust focus.
WORK AUTHORIZATION/SECURITY CLEARANCE
- United States Citizenship
- Active Secret Clearance required
OTHER INFORMATION
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
TekSynap is a drug-free workplace. We reserve the right to conduct drug testing in accordance with federal state and local laws. All employees and candidates may be subject to drug screening if deemed necessary to ensure a safe and compliant working environment.
EQUAL EMPLOYMENT OPPORTUNITY
In order to provide equal employment and advancement opportunities to all individuals employment decisions will be based on merit qualifications and abilities. TekSynap does not discriminate against any person because of race color creed religion sex national origin disability age genetic information or any other characteristic protected by law (referred to as protected status). This nondiscrimination policy extends to all terms conditions and privileges of employment as well as the use of all company facilities participation in all company-sponsored activities and all employment actions such as promotions compensation benefits and termination of employment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
