Team Lead - Premium Audit
Team Lead - Premium Audit
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Job Description
Advanced level position requiring very limited supervision and interaction. The Premium Audit Technical Assistant Work Leader uses skills and abilities to perform tasks of high complexity and requiring deep technical experience while being responsible for their productivity and quality. The Work Leader will also have demonstrated leadership ability (e.g. provide technical assistance help with audits and work assignments) and will begin to develop coaching and management skills.
Responsibilities:
The ideal candidate will utilize their advance knowledge of the systems workflows and ability to perform complex tasks requiring deep technical expertise. They will utilize automated tools and addition this individual will need to facilitate effective business relationships by delivering timely accurate and comprehensive responses to customers through appropriate use of communication protocol. They will need to provide technical assistance help with audits and work assignments through the work inventory tools. In addition the candidate will research issues run reports and trend data to provide an analysis and subsequent potential solutions.
Subject Matter Expert:
- Demonstrate technical knowledge and expertise by answering all questions for the premium audit technical assistants related work; provide support and direction for other PATAs.
Quality Assurance:
- Conduct as needed quality checks on transactions for PATAs.
Technical Skills/Competencies Required:
Candidates must demonstrate strong leadership and interpersonal skills. In addition candidates must have the ability to motivate and gain buy in from others reflect a positive attitude and interact professionally with all levels. Candidates must have excellent communication skills both verbal and written strong attention to detail ability to navigatethrough various systems & reports and a proficiency in both Excel and Word. This individual should have analytical and problem solving skills be able to multi-task work independently collaborate well in a team environment take responsibility for decisions and have good organizational skills.
Qualifications
Qualifications:
- Preferred candidates must be current Premium Audit Technical Assistant and work in the Phoenix AZ area.
- Internal candidates only no relocation is provided.
- Candidate should have a history of proven success in their current position as demonstrated by productivity and quality performance results.
- Preferred candidate will have demonstrated performance and competency within PATAs processes & workflows.
Employment Type
Full-Time
