Work cross functionally with an agile team including Product UX/Design Engineers and QA to execute mission critical in bug life cycle management - defect tracking defect reporting defect analysis and detailed comprehensive and well-structured Test Plan Test Scenarios and Test Cases based on the given requirements and utilize Jira to manage all phases of software testing business and technical design documentation to identify gaps in analysis and critical areas for testing support for the Mobile applications (Web Windows and Database) by defining testing strategies perform test planning and executing unit system integration and regression with mobile device trouble shooting (Android and iOS)Ensure all issues received via email phone or internal sources are responded to via email phone or desktop supportCreate update and maintain standard operating procedures (SOPs) and knowledge base manual testing as needed to verify application functionality and user with ServiceNow Jira and Azure a plus (Athena Data Dog is plus)Technical Proficiency: understanding of the product or service including common troubleshooting techniques and QA Skills: Ability to identify analyze and resolve issues effectively and to Detail: High level of accuracy in testing documenting issues and following Skills: Clear and concise communication both written and verbal for reporting issues and collaborating with team Service Orientation: Experience in providing excellent support and resolving customer queries or problems with patience and : Ability to quickly learn new tools technologies and processes and adapt to changing priorities or -Solving Abilities: Strong skills in troubleshooting and diagnosing problems both technical and Skills: Experience in documenting issues test cases and results clearly and ideal candidate will have expertise in Appium Selenium and mobile testing frameworks ensuring high-quality software releases.