Office Manager - Plastic and Reconstructive Surgery - Regular Full-time 2025-14190
Office Manager - Plastic and Reconstructive Surgery - Regular Full-time 2025-14190
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Position Summary
Sunnybrook Plastic Surgery Associates (SPSA) within the Division of Plastic Surgery at Sunnybrook Health Sciences Centre is seeking a highly organized detail-oriented Office Manager. This individual will play a key operational role in supporting the delivery of high-quality plastic surgical care overseeing administrative functions and managing staff and financial systems. The ideal candidate is a proven leader with strong time management and interpersonal skills and a successful background in medical office environments.
Key Responsibilities
Staff Performance
- Supervise from an organizational perspective a team of support staff including administrative nursing and research personnel
- Design implement and maintain HR policies and systems
- Conduct performance appraisals and assess training needs
- Set individual goals and evaluate staff performance
- Manage recruitment onboarding and training of new employees
- Address staff grievances and handle disciplinary matters
- Ensure compliance with fire health and safety regulations
- Foster a culture of teamwork and effective conflict resolution
- Communicate directives from SPSA Principals to staff
Financial Management
- Liaise with external accounting firms and generate financial reports
- Order clinical and office supplies within the divisional budget
- Coordinate payments through the Sunnybrook Foundation
Operations
- Lead the implementation and ongoing management of Accuro EMR system
- Oversee scheduling vacation tracking and attendance for staff
- Manage short- and long-term staff absences; step in when necessary
- Monitor adherence to operating protocols and foster continuous improvement
- Maintain office cleanliness and compliance with record retention policies
- Coordinate administrative support for Residents Fellows and Medical Students
- Ensure SPSA is in compliance with government legislation and medical regulations
- Maintain shared medical equipment and coordinate necessary repairs
- Contribute to initiatives aligned with SPSAs organizational mission and goals
Productivity
- Design organizational systems to enhance efficiency and productivity
- Continuously evaluate and improve practice operations and EMR utilization
- Develop protocols to meet clinical and administrative objectives
- Address patient complaints and evaluate patient feedback
- Provide IT support including hardware software and server management
Qualifications
- Minimum 3 years of office or practice management in a medical or hospital setting
- Proven success driving operational improvement in healthcare environments
- Strong leadership with ability to mentor coach and hold staff accountable
- Excellent interpersonal skills with ability to collaborate across diverse teams
- Conflict resolution project management and team facilitation expertise
- Competency in accounting and business reporting practices
- Advanced verbal and written communication
- Proficiency in Microsoft Word Excel PowerPoint and Outlook
- Ability to learn and manage EMR platforms and hospital databases
- Comfortable liaising with IT service providers and updating staff on tech-related changes
Salary Range
$75000 $80000 based on the level of management experience
Benefits: standard health dental commencing after 6 month probation period
Vacation: 3 weeks per year
Required Experience:
IC
Employment Type
Full-Time
