Sr. Technical Account Manager
Sr. Technical Account Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What are we looking for
- Fast learner team player problem solver ability to work in fluctuating workload environment and with a globally dispersed cross-cultural team
- Experience with host base (endpoint agent) security solutions is preferred
- Multi OS support experience: Windows Mac Linux and Mobile (Kubernetes and AWS - an advantage)
- Training delivery experience - Required
- SIEMSyslog experience preferred any previous SIEM (queries and automation) acceptable
- Previous API experience. At minimum a working knowledge of GETPUT and JSON structure
- Previous experience with securing Active Directory (would be an advantage)
What will you do
- Own overall relationship with assigned large-scale clients while creating the platform for continuing value growth and re-purchase loyalty toward SentinelOne solution
- Lead complex implementation and onboarding projects for S1 products and services
- Service support tickets including log analysis issue reproduction and assistance with root cause analysis
- Deliver professional and technical account management services following the best practices and established procedures through proactive communication strategic advisory technical project management service reviews escalation management training and more
- Work independently to evaluate a customers environment to evaluate customers business needs infrastructure security and compliance requirements in order to foster feature adoption
- Work closely with Product Engineering and Support teams as well as Upper Management and Sales to advocate customer needs resolve technical & business issues defining feature requests identifying growth opportunities and collecting customers feedback
- Work to identify and/or develop upsell opportunities
- Maintain an in-depth understanding of company technology products and services.
- Contribute to our knowledge base by creating best practices guides and video tutorials
What skills and knowledge should you bring
- At least 3 years experience in field engineering: Senior support engineer (tier 3-4)/Technical Account Manager
- Strong application and/or Endpoint security background
- Experience working with Enterprise customers - Required
- Excellent customer-oriented individual a problem solver
- Professional and articulate with excellent written communication skills
- An emphasis on East Coast based availability to bolster business continuity
Why us
You will be joining a cutting-edge company where you will tackle extraordinary challenges and work with the very best in the industry.
- Medical Vision Dental 401(k) Commuter Health and Dependent FSA
- Unlimited PTO
- Industry leading gender-neutral parental leave
- Paid Company Holidays
- Paid Sick Time
- Employee stock purchase program
- Disability and life insurance
- Employee assistance program
- Gym membership reimbursement
- Cell phone reimbursement
- Numerous company-sponsored events including regular happy hours and team building events
Required Experience:
Manager
Employment Type
Full Time
