Relationship Manager
Relationship Manager
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 78500 - 114500
Vacancy
1 Vacancy
Posted on :
19-07-2025
Job Description
Remote Client Growth & Revenue Existing Book of Business
Hi Im Katie and Im looking for a client whisperer with sales instincts to join our high-impact Relationship Management team. If youre equal parts empath and closer and excel at finding hidden growth in existing enterprise client relationships this role might have your name on it.
This is not a farming role in disguise. Our best RMs build revenue while building relationships. If you thrive on deep enterprise client partnerships asking smart questions and spotting opportunities others miss we want to meet you.
What Youll Be Doing
Youll manage and grow an existing book of business turning satisfied clients into raving fans and bigger revenue streams.
Know your clients deeply Understand their business models uncover pain points and offer solutions that unlock new value through Dwollas platform.
Own the numbers Youll be on the hook for retention and revenue growth goals. This includes cross-sell upsell and expansion targets.
Build trust early and often Run strategic business reviews help clients map future-state opportunities and keep them looped into new product capabilities.
Work smart (not just hard) Leverage Salesforce Slack AI tools and other modern tech to track growth opportunities and boost efficiency.
Be the clients voice Channel feedback into our Product and Engineering teams so were building what they actually need.
Collaborate and close loops Work cross-functionally with CX Marketing Sales and other teams to keep client experience tight and client goals on track.
A Day in the Life (Ballpark Breakdown)
70% Client meetings strategic touchpoints opportunity spotting
15% Collaborating cross-functionally (Product Engineering Marketing)
15% CRM updates reporting internal planning
Yes youll live on Google Meet hope you like video calls!
Youll Thrive Here If Youre
A communicator with range Written verbal on a call or in Slack you know how to tailor a message and keep conversations productive.
A natural problem solver You dont just identify issues; you bring options ideas and energy
Sales-minded and client-obsessed You care about client outcomes and hitting revenue targets and dont believe those goals are mutually exclusive.
Self-accountable You do what you say youll do. You close loops. You bring visibility.
Change-friendly You know startups move fast and youre energized not rattled by that.
What Were Looking For
Must-Haves
3 years in relationship management sales or client success (ideally in SaaS or fintech)
Proven track record of meeting/exceeding sales and retention targets
Experience managing a book of business or client portfolio
Confidence with Salesforce Slack G Suite and AI tools
Solid reporting forecasting and cross-functional communication skills
Bonus Points
Experience in the payments or fintech ecosystem
Background in contract negotiation and renewals
Strategic thinker whos contributed to process or GTM improvements
Salary Transparency & Travel Expectations
Dwolla anticipates the base salary range for this position is between $78500 - $114500 and will include an incentive compensation package and stock options. We want to emphasize that compensation decisions are dependent on a number of candidate-specific factors such as relevant work experience education licensure/certifications geographic location etc and the salary awarded will be finalized at the time of offer. In addition Dwolla offers a comprehensive benefits package as outlined below.
Some travel may be required for client meetings key events and industry conferences.
What Youll Get at Dwolla
At Dwolla we move money lots of it through simple elegant API solutions. Were a team of smart driven people building the future of embedded finance.
As a remote-first team we support your autonomy while providing tools flexibility and a culture rooted in ownership and inclusion.
When you join the Dwolla team you get these great perks:
Unlimited Paid Time Off (with a mandatory PTO minimum of 5 days every 4 months )
12 weeks paid parental leave
Medical dental and vision insurance (Health plan options include FSA & HSA options and more)
Stock options
401k (with 4% company match)
Long-term disability insurance
Life insurance
Summer Fridays (Memorial Day - Labor Day we sign off at noon )
Our Remote-First Workspace
Our employees can work from anywhere in the US or from our Des Moines office.
You can move anywhere in the US and your compensation wont change.
Combined with our unlimited PTO you have the flexibility to enjoy the laptop lifestyle and balance work while traveling.
We actively support a healthy remote-first company culture by frequently providing both in-person and virtual opportunities for collaboration with co-workers.
We never miss a beat by working both synchronously and asynchronously in our day-to-day interactions were able to stay full-steam ahead.
Remote-first home office stipend (and paid parking for our office-loving employees)
Please note: While we support a remote-first work environment we are currently only able to offer employment to candidates who live in the United States
**Some Fine Print**
At Dwolla we value diversity and hold the core belief that the best teams are built by the inclusion of diverse ideas experiences and people. If you require a reasonable accommodation or assistance for any part of the interview and employment process please contact Katie Spellman (Talent Recruiter) at and let us know the nature of your request. If offered this position you will be asked to complete an employment and credit verification authorization form (which allows us to run a background check) as part of our employment process. By submitting this application you agree that Dwolla may share applicant information with a third party for communication services.
Beware of Hiring Scams: Be wary of fraudulent job postings or communications claiming to be from Dwolla. We will never ask for payment credit card details or sensitive personal information (like your social security number or bank details) during our comprehensive interview process. We do not conduct interviews via text message or instant messaging apps. If you are contacted by someone claiming to represent Dwolla attempting to conduct the hiring process through text message or instant messaging apps it is a scam. All interviews communications and legitimate job offers will be initiated through official company channels and verifiable @ email addresses. If you suspect a scam please do not engage and report it to
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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