Integrated Quality Coach

Position Summary

The Integrated Quality Coach provides leadership and support to whole system quality at Quinte Health inclusive of quality planning quality improvement and quality control. The Integrated Quality Coach supports inter-professional teams to improve quality through coaching enhancing performance and efficiency with a focus on the patient family and staff experience. Reporting to the Manager of Integrated Quality the incumbent is a recognized expert in whole system quality and person-centered care and will work with Quinte Health leaders to identify scope design support execute and coach teams through the delivery of improvement initiatives that are aligned with Quinte Healths strategy. They will provide organizational and local education training and support to senior leaders staff and physicians to ensure quality improvement knowledge and skill is developed advanced and spread throughout the organization.

Applications will be accepted until midnight Wednesday July 23rd 2025.

Required

Undergraduate degree in nursing healthcare administration business engineering or a related field required
Masters degree preferred or equivalent experience
3-5 years experience in implementing and sustaining major quality improvement or change management initiatives within a service operations environment
Extensive recent supervisory or coaching experience within the context of improvement
Strong leadership abilities with proven track record of growing internal resources mentorship and an eagerness to invest in others
Demonstrated success in establishing leading and sustaining positive change
Advanced working knowledge of healthcare administration hospital operations whole system quality and person-centered care
Strong knowledge of quality improvement methodologies (Lean Six Sigman PDCA etc.)
Ability to coach develop and mentor staff in learning about whole system quality including quality planning quality improvement and quality control
Demonstrated ability to establish effective working relationships with stakeholders
Excellent communication skills including the ability to articulate complex ideas and present data to a wide range of stakeholders including frontline staff physicians executives and board members
Technical analytical skills including strong data proficiency and ability to use data to drive problem solving and decision making
Self-directed autonomous and able to manage multiple competing complex priorities;
Forward-thinking with the ability to innovate on small and large scales.

Duties

Support the identification of strategic quality priorities goals and measures
Accountable for monitoring and reporting on organizational quality indicators and activity
Operationalize quality strategy at the unit team and department level by chartering improvement projects to achieve quality goals
Develop and implement quality improvement plans methodologies and initiatives to enhance quality of care patient safety and delivery of person-centered care
Lead interdisciplinary teams to address quality-related issues lead root cause analyses and implement evidence-based solutions
Coach teams units departments and leadership through developing implementing and sustaining quality-driven initiatives
Consult and collaborate on quality-related inquiries providing expertise and guidance on quality-related issues to staff and leadership
Collaborate with leadership and staff to establish monitor and report key performance indicators (KPIs) to track progress and outcomes related to quality initiatives
Provide expertise and guidance on quality improvement methodologies
Collaborate with Accreditation Coordinator and Safety and Risk to provide guidance and support to teams on accreditation standards
Facilitate training sessions workshops and educational programs for healthcare professionals to promote a culture of quality improvement and person-centered care
Develop and maintain educational framework and curriculum for quality improvement
Serve as a liaison between different hospital departments units and teams to ensure alignment and consistency in quality improvement efforts
Promote a culture of continuous quality improvement and person-centered care
Emphasize whole system quality leadership principles to empower individuals to contribute as part of a learning organization
Follow industry trends emerging practices innovations and regulatory changes in healthcare quality management.
Other duties as assigned.

At Quinte Health our four hospitals unite under the core values of Imagine Its You Value Everyone We All Make a Difference and Stronger Together. We work as one team to enhance lives improve access to high-quality care and build healthier communitiesright where people need it most.

Quinte Healths four hospitals are the heart of our communities delivering exceptional care close to home. As one unified team were passionate about improving lives and expanding access to high-quality healthcare. Our staff physicians and volunteers dont just work herewe live grow and thrive here. If youre compassionate and driven we have exciting opportunities across our hospitals. Join us and make a real impact!

Physical Demands Analysis

Strength
Required Rarely lifting average 5-10 pounds maximum 15 pounds carrying pushing/pulling.
Mobility
Required Often prolonged sitting; and
Required Occasionally standing and walking on hard surfaces bending/stooping.
Dexterity
Required Often prolonged fine finger movements;
Required Frequently gripping/grasping eye/hand coordination; and
Required Briefly reaching with both hands.

Equal Opportunity

We thank all interested candidates for their response however only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at x2577 or for assistance.