Member Services Coordinator

Department

Compensation

General Description / Primary Purpose

The RecWell Services Coordinator is responsible for managing and supervising the Member Services check-in desk at the Student Wellness Complex (SWC). This role ensures smooth daily operations oversees staff manages budgets and supports departmental initiatives in wellness marketing and customer service.

Job Functions

Operations & Front Desk Management

• Hire train schedule and evaluate Member Services staff
• Maintain and update the Member Services Standard Operating Procedures manual.
• Reconcile payroll and manage the Member Services budget.
• Purchase and manage inventory relevant to student needs.
• Maintain and troubleshoot the ActiveNet point-of-sale (POS) system.
• Oversee merchandise inventory and sales; research and introduce new items.
• Maintain all front desk technology and coordinate with IT for issues.
• Assist with locker management and related concerns.

Financial & Monetary Responsibility:

• Maintain PCI DSS certification and ensure desk staff are certified.
• Establishing and following proper cash and check handling procedures.
• Reconcile POS and vending massage chair sales weekly with Operations Assistant Director
• Oversee refunds and other monetary transactions.
• Manage budgets within SG and Auxiliary accounts.
• Monitor POS revenue goals and attend budget meetings.

Policy Development and Compliance:

• Develop and maintain policies for Member Services operations including check-in verification membership/locker rental and merchandise sales as well as day-to-day tasks
• Contribute to department-wide marketing and promotional policy discussions.

Program Direction and Development:

• Monitor membership trends and advise on growth and development strategies.

Scheduling & Calendar Management

• Oversee scheduling for group fitness rooms.
• Coordinate facility use for outside groups and special events.

Facility & Departmental Support

• Manage accident/incident reports as reported by Member Services Staff
• Schedule SWC rentals via the Event Management System (EMS).
• Collaborate with the Director of Operations on EMS settings and policies.
• Support other RecWell check-in desks (e.g. Field House Eco Adventure).
• Collect stats and comply with Department reporting requirements
• Participate in departmental committees and staff development initiatives.

Marketing & Wellness Responsibilities:

• Design and distribute marketing materials for the SWC (flyers brochures schedules).
• Assist RecWell Department webmaster with website and ensure accessibility compliance.
• Approve and manage SWC bulletin board postings
• Oversee the SWC Channel and develop sponsorship opportunities

Additional Duties

• Oversee department golf cart use and maintenance schedule
• Assist with special projects and departmental tasks as assigned.

Departmental Requirements:

• Ability to type 40 words per minute.
• Strong organizational communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite especially Excel.
• Willingness to work evenings and weekends.
• Experience with budgeting financial tracking software and current UNF systems is a plus.

Supervision Exercised:

• Student Wellness Complex Member Services staff

Supervision Received:

• General supervision. The incumbent develops procedures for performing a variety of complex duties within established guidelines; has considerable freedom while the work is in process and receives instructions on new assignments.
  

Statement on Meetings & Committees

• As part of this role the individual will be expected to actively participate in various department staff meetings and committees. This includes being available to attend committee meetings contribute to discussions and collaborate with colleagues to achieve the committees objectives. The individual should demonstrate a commitment to the departments goals and be willing to dedicate time and effort to support committee activities. This involvement is crucial for fostering a collaborative environment and ensuring the successful implementation of departmental initiatives.

Collaborative Statement

• This position is an integral part of our unit where teamwork and collaboration are essential. We believe in supporting each other to achieve our collective goals. Therefore this position will be expected to work closely with colleagues and when necessary assist in other capacities to ensure the overall success of our objectives.

Statement(s) of Understanding

This position requires a background check. In conjunction with the Universitys policy this position may also require a credit check.

The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore the incumbent must promptly report allegations of sexual misconduct sexual violence and child sexual abuse by or against any student employee contractor or visitor to the Universitys Title IX Administrator or any divisional Title IX Coordinator

Required Qualifications:

This position requires either (a) Masters degree from an acceptable accredited institution in a directly related area of specialization ; (b) Bachelors degree from an acceptable accredited institution in a directly related area of specialization and two years of experience directly related to the job functions; or (c ) 6 years of direct experience.

Statement(s) of Understanding

This position requires a background check. In conjunction with the Universitys policy this position may also require a credit check.

The holder of this position is designated as a Responsible Employee pursuant to their role under Title IX. Therefore the incumbent must promptly report allegations of sexual misconduct sexual violence and child sexual abuse by or against any student employee contractor or visitor to the Universitys Title IX Administrator or any divisional Title IX Coordinator

Equal Opportunity

The University of North Florida (UNF) is committed to providing an inclusive and welcoming environment for all who interact in our community. In building this environment we strive to attract students faculty and staff from a variety of cultures backgrounds and life experiences. The University of North Florida does not commit or permit discrimination or harassment on the basis of genetic information race color religion age sex disability gender identity/expression sexual orientation marital status national origin or veteran status in any educational employment social recreational program or activity that it offers. In addition UNF will not commit or permit retaliation against an individual who reports discrimination or harassment or an individual who cooperates in an investigation of an alleged violation of university regulation.

Carnegie

UNF is a Carnegie Community Engaged Institution. This designation celebrates the Universitys collaboration with community partners from the local to the global level. It reflects UNFs mission to contribute to the public good and prepare educated engaged citizens.