Business Operations Manager (Viator) London
Business Operations Manager (Viator) London
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Job Description
- Competitive compensation packages (routinely benchmarked against the latest industry data) including base salary and annual bonuses
- Work your way with flexibility to suit your lifestyle. Viator takes a remote-friendly approach to collaboration across a worldwide team with the option to join on-site as often as youd like.
- Flexible schedule. Work-life balance is ingrained in our culture by design. Trust and accountability make it work.
- Donation matching. Give back Give more! We match qualifying charitable donations annually.
- Tuition assistance. Want to level up your career We love to hear it! Receive annual support for qualified programs.
- Lifestyle benefit. An annual benefit to spend on yourself. Use it on travel wellness or whatever suits you.
- Travel perks. We believe that travel is employee development so we provide discounts and more.
- Employee assistance program. Were here for you with resources and programs to help you through lifes challenges.
- Health benefits. We offer great coverage and competitive premiums.
- We aspire to lead. Tap into your talent ambition and knowledge to bring us and you to new heights.
- Were relentlessly curious. We push beyond the usual the known the thats just how its done.
- Were better together. We learn from accept respect support and value one another and are creating something remarkable in the process.
- We serve our customers always. We listen question respond and strive for wow moments.
- We strive for better not perfect. We wont get it right the first time or every time. Well provide a safe environment in which to make mistakes iterate improve and grow.
- Our workplace is for everyone as is our people powered platform. At Tripadvisor we want you to bring your unique identities abilities and experiences so we can collectively revolutionize travel and together find the good out there.
As a Business Operations Manager on our B2B Strategy & Ops team youll be the operational engine behind our suppliers and partners. This is a highly execution-focused role where youll partner closely with account teams and cross-functional stakeholders to drive performance improve systems and unlock scalable growth.
Youll serve as the go-to expert for Salesforce building and maintaining the tools dashboards and workflows that keep our partner teams informed enabled and on pace. Youll lead with data simplify complexity and bring structure to a fast-moving environment enabling us to act today while preparing for whats next.
This role requires someone who thrives on getting things done is obsessed with data accuracy and isnt afraid to get into the weeds to remove roadblocks. Youll be central to how we serve our B2B customers improve every day and own the outcomes that drive our business forward.
What Youll Do
Own and optimize Salesforce as a critical operational tool for account managers and leadership. Troubleshoot issues enhance workflows and ensure the CRM reflects real-time business performance.
Build and maintain dashboards and reports in Salesforce and Tableau to track KPIs pacing and performance against targets enabling fast data-driven decisions.
Drive QBR readiness by preparing executive-ready insights and materials distilling complex performance data into clear actionable strategies for our distribution partner teams.
Collaborate deeply across functions (Sales Marketing Product Finance) to align priorities remove blockers and move initiatives from idea to execution.
Support and enable account teams with hands-on coaching live troubleshooting and scalable playbooks that help them reduce friction and move faster
What Were Looking For
6 years of experience in Business Operations or Sales Operations ideally with global scope and a B2B focus.
Deep hands-on experience with Salesforce including reporting data hygiene and user support; youre confident in both execution and optimization.
Proficiency with analytics tools like Tableau and SQL to generate insights and performance trends.
A builders mindset youre resourceful iterative and constantly looking for better ways to do things.
A strong bias toward execution: you prioritize speed clarity and results without sacrificing quality.
Clear communicator and strong collaborator with a track record of working cross-functionally to align support and move fast.
Proven ability to translate operational complexity into systems and tools that drive action.
If you need a reasonable accommodation or support during the application or the recruiting process due to a medical condition or disability please reach out to your individual recruiter or send an email to and let us know the nature of your request. Please include the job requisition number in your message.
#Viator
#LI-JACOB
Required Experience:
Manager
Employment Type
Full Time
