Complex Director of Housekeeping-EnVue Autograph Collection-Weehawken, NJ
Complex Director of Housekeeping-EnVue Autograph Collection-Weehawken, NJ
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Job Description
Job Title: Complex Director of Housekeeping
Location: EnVue Autograph Collection Weehawken NJ
Department: Housekeeping
Reports To: General Manager
FLSA Status: Exempt
Position Type: Full-Time
Position Summary:
The Complex Director of Housekeeping is a senior leadership role responsible for overseeing all housekeeping operations for the EnVue Autograph Collection hotel. This includes guest rooms public areas back-of-house restaurant outlets and event spaces. The ideal candidate will ensure a consistent exceptional level of cleanliness organization and service that aligns with Marriotts Autograph Collection brand standards while maintaining compliance with safety and labor regulations including in a unionized work environment.
Key Responsibilities:
Leadership & Team Management:
Lead coach and manage the housekeeping team including managers supervisors room attendants housemen public area attendants and laundry staff.
Foster a culture of accountability high performance and collaboration across both hotel and restaurant spaces.
Manage departmental staffing scheduling payroll evaluations and progressive discipline.
Ensure union contract compliance and maintain positive labor relations through active communication and fair practice.
Operational Oversight:
Maintain highest standards of cleanliness in guest rooms corridors back-of-house restaurant outlets public spaces and event venues.
Collaborate closely with Engineering Front Office Food & Beverage and Sales to align service delivery with guest expectations and event requirements.
Conduct daily inspections to ensure adherence to brand safety and health standards.
Oversee laundry operations for guest linens uniforms and restaurant needs.
Implement and maintain standard operating procedures (SOPs) checklists and room inspection protocols.
Financial & Administrative Management:
Develop and manage the housekeeping departments annual budget including forecasting labor control inventory and cost management.
Maintain appropriate par levels of linen supplies and cleaning materials.
Approve and track departmental expenses; ensure cost-efficiency in all operations.
Analyze labor productivity and implement process improvements as needed.
Training & Compliance:
Ensure all associates are trained on cleanliness protocols safety chemical handling (OSHA) and guest service standards.
Partner with Human Resources to onboard and continuously develop the team through ongoing training and development plans.
Uphold Marriott Autograph Collection brand standards through quality assurance and internal audits.
Guest Experience:
Collaborate with Guest Services and Front Office teams to promptly address guest feedback room issues and service recovery.
Champion the hotels cleanliness and service scores by maintaining a proactive and detail-oriented approach.
Ensure seamless communication and coordination for VIP guests group events and special requests.
Qualifications:
Bachelors degree in Hospitality Management or related field preferred.
Minimum 57 years of housekeeping leadership experience in an upscale full-service hotel; union hotel experience strongly preferred.
Demonstrated ability to lead large diverse teams in a fast-paced environment.
Strong knowledge of OSHA standards chemical safety and hospitality cleanliness protocols.
Proficiency in property management systems (PMS) housekeeping software (such as HotSOS Quore) and Microsoft Office Suite.
Excellent communication organizational and conflict resolution skills.
Ability to work flexible schedules including weekends and holidays.
Physical Requirements:
Ability to stand or walk for extended periods.
May be required to lift up to 30 pounds and push/pull heavy carts.
Must be able to navigate guest floors and service areas frequently throughout the day.
Working Conditions:
Operates in a luxury hotel and rooftop restaurant setting.
Requires regular interaction with unionized staff hotel guests VIPs and cross-functional teams.
Exposure to cleaning chemicals laundry machinery and back-of-house environments.
Required Experience:
Director
Employment Type
Full-Time
