Customer Care Field Service Technician
Customer Care Field Service Technician
Posted on :
19-07-2025
Employer Active
1 Vacancy
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Job Description
Ballard has an immediate opportunity for aCustomer Care Field Service Technician to provide both on-site and remote technical support for our fuel cell products primarily integrated into transit buses and trucks. This role is critical in ensuring the performance reliability and customer satisfaction of Ballards clean energy solutions.
Responsibilities:
Responsibilities:
- Provide on-site and remote field support for Fuel Cell Electric Buses including installation troubleshooting servicing and maintenance.
- Deliver high-quality customer service and technical guidance to both existing and new customers.
- Recommend service improvements and repair strategies to enhance product performance.
- Accurately maintain service logs repair records and maintenance documentation.
- Travel to customer locations within a 50-mile radius as required.
Qualifications & Experience
- Minimum5 years of field service experiencewith fuel cell products or electric transit buses in a transit or similar environment.
- Post-secondary educationin Mechanical or Electrical Engineering (or related discipline).
- Advanced troubleshooting skills specific to electric transit buses.
- Strong knowledge of fuel cell systems and their operation (an asset).
- Hands-on experience with electrical and mechanical component repair and replacement.
- Ability to read and interpret wiring schematics technical drawings and P&ID loop diagrams.
- Proficiency with software tools including Windows Word Excel Vantage Point and other diagnostic or reporting tools.
- Strong communication skills for effective collaboration with internal teams and external customers.
- Self-motivated and capable of working independently in a dynamic fast-paced environment.
The typical hiring range for this position is $75040 - $117250 annually. Please note the final agreed upon compensation is based on job related knowledge education qualifications and internal equity.
Our Values
Listen & Deliver Quality. Always. Inspire Excellence Row Together Own It
Ballard values diversity in the workplace and is committed to Employment Equity. We encourage applications from all qualified candidates.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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