Peer Practitioner

• National Perinatal Mental Health Helpline
• Work from home anywhere in Australia
• Role paid in accordance with a Level 5 under the SCHADS Award
• Minimum FTE 0.6 (22.8 hours a week). Multiple positions available.

Support new and expecting parents. Make a difference every day.

PANDA is Australias only national perinatal mental health helpline. We walk alongside parents and families through pregnancy and the first year of parenthood a time of profound change joy and challenge. Our free phone and online services provide mental health support informed by clinical expertise evidence and the powerful voices of people with lived experience.

About the role

Were looking for a compassionate Peer Practitioners to join our multidisciplinary team. Drawing on your own lived experience of perinatal mental health challenges youll provide phone-based peer support that helps parents and families feel truly heard understood and less alone.

In this role youll:

• Offer phone-based peer support sharing hope and connection through your lived experience.
• Provide intake triage psychoeducation and help connect families with resources.
• Maintain accurate client records and contribute to data collection.
• Collaborate closely with clinicians counsellors and volunteers to ensure holistic support.
• Participate in training resource development and professional growth activities.

What were looking for

Essential:

• Personal lived experience of perinatal mental health challenges with insight into your journey and recovery.
• Strong communication skills empathy and a commitment to person-centred culturally safe support.
• Ability to maintain professional boundaries and confidentiality.
• Comfort with admin tasks and using data systems (and MS Office).
• Passion for supporting diverse parents and families through their mental health journey.

Desirable:

• Experience providing peer support in a mental health or community setting (formal or informal).
• Knowledge of perinatal mental health intake or triage processes.
• Interest in education or contributing to mental health resources.

Remote role essentials

• This is a remote role work from home anywhere in Australia.
• Youll need a safe private home office with reliable internet a desk and an adjustable chair. Well supply you with a secure PANDA laptop.
• Current Working With Children and criminal record checks are required.

Why join PANDA

• Generous NFP salary packaging 17.5% annual leave loading.
• Flexible working arrangements that support your life.
• An inclusive friendly team passionate about perinatal mental health.
• Ongoing professional development and access to EAP.
• Be part of a rich learning environment alongside clinical experts and lived experience advocates.

Inclusion matters

Were committed to building a team that reflects the communities we serve. We strongly encourage applications from Aboriginal and Torres Strait Islander people people from culturally and linguistically diverse backgrounds dads young parents people living in rural or regional areas people with disability and LGBTIQA folks.

If youd like to have a chat about the role before applying or need support with your application reach out at

Ready to apply

Well be reviewing applications as they come in and may close this ad early if we find our new team member. So if this sounds like your next meaningful step wed love to hear from you!