This role is eligible to participate in Zeniths hybrid work schedule which provides the flexibility to work from home on select days of the week according to the in-office schedule established by regional executive leadership. Selected candidate must be able to report into the Woodland Hills California office on a weekly basis.
A Brief Overview
Oversees underwriting operations of the branch/office and any remotely located individual(s) that reports into that office/branch. Incumbent is a key contributor in marketing the Company and its products and in Agency management.
What you will do
- Positions Zenith as the expert in Workers Compensation.
- Executes disciplined risk consideration and assumption within a growth mindset.
- Engage with and position our underwriting discipline and value proposition to external customers (agents and policyholders) to enable growth.
- Works with Branch Manager to set strategic underwriting direction.
- Holds management meetings to discuss vision and goals.
- Achieves planned results through decisions and actions based on professional methods business principles and practical experience.
- Creates an environment within the branch offices that supports collaboration teamwork growth and innovation.
- Uses operational audits and yearly compliance audits to gauge performance of branch and individuals.
- Will recommend or make decisions regarding existing or new programs that have a significant impact on operations and carry potential consequences if unsuccessful.
- Works collaboratively with management from other disciplines and other offices to solve problems.
- Removes obstacles.
- Provides feedback to branch management staff.
- Supports local training and establishes training protocols for the office.
- May work with Underwriting Technical Director to develop technical training courses.
- Has highest level of underwriting authority in the Branch.
- Schedules and conducts all employee meetings to discuss operational issues and direction.
- Will interview technical job candidates before they are hires to make sure they posessess appropriate qualifications and experience.
- Provides on-going performance feedback to direct reports.
- Provides coaching and development when and where appropriate.
- Works with manager(s)/supervisor(s) on performance improvement plans or personal issues when needed.
- Conducts annual performance reviews for direct reports and contributes to reviews for downstream staff as needed.
- Salary administration and review of sign offs.
Education Qualifications
- High School Diploma Or equivalent combination of training/experience required
- Bachelors Degree or equivalent combination of training/experience required
Experience Qualifications
- 5 years progressively responsible related work experience required
- Prior branch-level underwriting management experience preferred
- Prior staff supervisory/leadership experience required
Skills and Abilities
- Expert level understanding of Zeniths underwriting philosophy and standard industry procedure.
- Expert knowledge of workers compensation policy rules.
- Work experience demonstrating ability to champion change.
- Ability to create and present a clear focused message to all constituents.
- Comfortable in front of groups and able to handle questions/controversy.
- Expert listener and problem-solver.
- Highly skilled in building business information disseminating it and sharing with senior management.
- Expert in workers compensation underwriting.
- Expert level understanding of the core business strategies and practices required to successfully run the office.
- Strong oral and written communications skills used to explain teach and document.
- Strong reading and math skills.
- PC literacy required.
- Data analysis skill to determine appropriate workloads and strategies for peak periods.
- Strong presentation and listening skills.
- Strong in data analysis.
- Driver License in good standing.
Required Experience:
Manager