Client Advisor - Brampton

Client Advisor - Brampton

**Please Note: we are hiring multiple candidates for this position. You will be required to be fully available to work during RBCs retail branch hours of operation including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable. Apply today!**

What is the opportunity

At RBC we fundamentally believe that in order to stay connected with our customers and maintain relevance we need to reimagine the role we play in our clients lives adding value in the moments that matter. We value each persons unique customer service style and encourage you to bring your best to our clients every day.

As the first point of contact at RBC retail banking locations Client Advisor is responsible for assisting members of our community who walk into our branches. Using hospitality-like skills they proactively welcome and engage clients meet their everyday banking needs resolve client concerns at first point of contact and uncover opportunities to provide additional client centric advice and solutions to meet their individual need.

What will you do

• Maintain an engaging on-the-floor presence in our retail locations ensuring every client is proactively greeted and engaged upon entry
• Actively listen to uncover the reason for their visit taking ownership of client needs and resolving concerns at first point of contact
• Assist clients to fulfill their immediate everyday banking needs both personal and business using RBCs systems and best in class digital platforms while respecting client preferences
• Engage in discovery conversations to understand client needs provide client-centric advice and personally fulfill on the appropriate simple advice solutions and service
• Contribute to a culture of collective team success by uncovering opportunities to provide warm introductions to RBC Partners to fulfil on more complex client needs
• Champion digital enablement by proactively educating our clients to self-serve while leading with advice serving through digital where possible
• Manage risks by adhering to compliance routines processes and controls to protect client and shareholder interests while completing transactions

What do you need to succeed

Must-have

• A passion for hosting an exceptional client experience
• Curiosity emotional intelligence and empathetic communication skills
• Digital literacy across a broad range of devices (e.g. smartphones tablets laptops etc.)
• Personal flexibility to work flex hours
• A self-motivated eagerness to learn and determination to succeed

Nice-to-have

• Previous retail or customer service experience
• Experience in the financial or service industry

Is this job right for you Check out our video and decide for yourself!

Whats in it for you

We thrive on the challenge to be our best progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other reaching our potential making a difference to our communities and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits and competitive compensation
• A world-class training program in financial services
• Excellent career development and access to a variety of job opportunities across business and geographies
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic collaborative progressive and high-performing team

Job Skills