Room Attendant
Room Attendant
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Job Description
As a Hilton Room Attendant you will play a critical role in delivering the exceptional guest experience Hilton is known for. You are responsible for the cleanliness and maintenance of guest rooms public spaces and designated back-of-house areas ensuring all areas meet or exceed Hilton brand and cleanliness standards.
Essential Duties and Responsibilities:
Prepare housekeeping cart with the necessary supplies linens and amenities to service assigned rooms.
Follow Hiltons safety protocols and knocking procedures before entering guest rooms.
Clean guest rooms thoroughly and efficiently within designated time standards including bathrooms windows beds and floors.
Replace linens replenish amenities and ensure all items are restocked to brand standard.
Follow proper procedures for reporting and handling of lost and found items.
Ensure guest room doors are securely closed after servicing.
Maintain cleanliness in corridors service areas and housekeeping storage rooms.
Accurately report clean rooms to the Housekeeping Supervisor for inspection.
Immediately report maintenance issues broken items or safety hazards to appropriate personnel.
Properly handle and return all room and section keys after each shift.
Additional Responsibilities:
Assist other Housekeeping team members and departments when required.
Participate in departmental meetings and training sessions.
Perform other duties as assigned by management.
Knowledge Skills and Requirements:
Ability to understand and follow verbal and written instructions in English.
Ability to communicate effectively with guests and fellow team members.
Must be able to bend stretch twist reach and perform repetitive movements.
Stand and walk for extended periods during the shift.
Lift and carry up to 30 lbs using proper lifting techniques.
Push and maneuver housekeeping carts weighing up to 100 lbs.
Strong attention to detail and time management skills.
Ability to work independently and as part of a team in a fast-paced environment.
Maintain a professional appearance and comply with Hilton grooming standards.
Position Summary / Resumen del Puesto:
As a Room Attendant you are responsible for cleaning and maintaining guest rooms pasillos reas pblicas y reas internas (como lavandera y cuarto de blancos) siguiendo los estndares de Hilton y las polticas del hotel. Your goal is to ensure a clean comfortable and welcoming environment for our guests.
Essential Job Functions / Funciones Esenciales:
Stock housekeeping cart con todos los suministros necesarios para limpiar eficazmente las habitaciones especialmente cuando el houseman no est disponible.
Knock and announce Housekeeping antes de entrar a cualquier habitacin.
Limpiar a fondo cada habitacin asignada dentro del tiempo establecido. Ensure all amenities (jabones toallas papel etc.) are fully restocked.
Reportar habitaciones limpias al supervisor para su inspeccin.
Informar inmediatamente de cualquier dao o situacin peligrosa (bombillas quemadas muebles rotos cerraduras defectuosas).
Reabastecer el carrito para el siguiente turno o da.
Asegurar que la puerta de la habitacin quede cerrada al salir.
Mantener los pasillos y reas de servicio ordenados y limpios en todo momento.
Turn in all lost and found items y llaves a la oficina de Housekeeping siguiendo el procedimiento del hotel.
Clean following Hiltons Way of Clean standards.
Marginal Duties / Funciones Adicionales:
Ayudar a otros compaeros del departamento de limpieza cuando sea necesario.
Requirements / Requisitos:
Able to communicate effectively in English and/or Spanish debe poder comunicarse efectivamente en ingls y/o espaol.
Capacidad para agacharse estirarse levantar empujar y moverse constantemente durante el turno.
Able to lift up to 30 lbs y empujar carros de hasta 100 lbs.
Standing and walking for extended periods estar de pie y caminar por largos periodos.
Atencin al detalle para identificar pertenencias de huspedes y asegurar una limpieza completa.
Uso de habilidades bsicas de lectura y escritura para registrar habitaciones completadas.
Employment Type
Full-Time
